September 8, 2010 (Marlton, NJ) – eMaint Enterprises, headquartered in Marlton, New Jersey has been providing maintenance management software solutions since 1986. Their flagship product, X3 CMMS supports multiple languages and is deployed at hundreds of customer sites in 23 countries. Spanish-language product support is utilized by several of eMaint’s clients with bi-lingual software needs.
Pete Woodruff, an experienced instructor and translator who is fluent in English, Portuguese and Spanish, joined eMaint early in 2009 to support a growing client base in Brazil, provide ongoing system and website translation services, and deliver support services to Spanish-speaking U.S. clients. Clients such as Orange County Container Group utilize Spanish-language support and training services at their plants in Mexico and English-language support at their California headquarters.
As eMaint updated its corporate web site and expanded its online presence, requests for its X3 CMMS began to come in from countries throughout Latin America who were performing online searches for maintenance management software.
The availability of its product in Spanish, along with Spanish-speaking support staff, enabled eMaint to develop new clients from Mexico, Venezuela, and Bolivia. Venezuelan-based Iscar Ground Services, who uses eMaint X3 to manage maintenance operations on airplanes and conveyor systems at five airport locations throughout Venezuela, was among the first clients to deploy eMaint’s Spanish-language version of X3.
eMaint’s most recent client in Latin America is OMSA, a tin mining and refinery operation in a remote, mountainous region in Bolivia. They access eMaint’s web-based CMMS system via satellite to plan and track maintenance of their mining excavation and smelting equipment. Prior to implementing X3, maintenance was only performed in response to emergencies, such as fires or breakdowns.
What began as an added feature to support U.S. clients has grown into an opportunity for further international expansion for eMaint. Woodruff notes, “Clients in South America are searching for U.S.-based software and technology companies with a proven track record who can provide native-language customer and product support.” Based on these early successes, eMaint is currently working on the translation of its corporate web site into Spanish.
About eMaint Enterprises, LLC
eMaint is a global software solutions provider established in 1986 with its headquarters based in Estero, Florida and operations centers located in Marlton, New Jersey and Dublin, Ireland. As the leader in Computerized Maintenance Management Software (CMMS), eMaint’s client base consists of over 4000 companies and 35,000 users in 55 countries. Our portfolio of clients range from small & medium sized organizations to Fortune 500 corporations representing manufacturers, service providers, fleet operators, energy and utility companies, healthcare facilities, universities, municipalities, and facility and property managers. eMaint provides the tools for these organizations to manage their maintenance operations to control costs and increase overall productivity.
eMaint has been recognized by the Inc. 5000 2014 List of Fastest Growing Private Companies in America, the Deloitte Technology Fast 500 list and the 2014 Stevie Customer Service Award that honors the achievements and positive contributions of organizations and working professionals worldwide. For more information, please visit www.emaint.com.
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