September 13, 2011 (Marlton, NJ) – eMaint Enterprises, a growing provider of innovative Computerized Maintenance Management Solutions (CMMS) for over 25 years, is pleased to announce the addition of Maggie Kowalski to the newly created position of Professional Services Manager. This position was created to meet the increasing demand from its client base of over 4900 users worldwide for ongoing training, consultative services and support. Hannelore Fineman, eMaint EVP notes, “Through the addition of Maggie Kowalski as professional services manager we will be taking a deeper look into how we continue to deliver the highest quality services to our expanding client base of maintenance professionals worldwide to meet their ever-changing needs.”
Kowalski joins eMaint after serving as a senior customer success representative at Wordstream, an emerging provider of on-demand software to marketing professionals. During her tenure at Wordstream, she developed and formalized their client services department, processes and service packages. Through a dedication to customer success, Maggie transformed the services offerings at WordStream, a SaaS start up company, dramatically reducing customer churn.
Brian Samelson, CEO and Founder of eMaint Enterprises, was an early adopter of on-demand software, launching on online version of its maintenance management solution, eMaint X3 CMMS, in 2001. eMaint began offering on-demand training in 2007 with the launch of eMaint University, an online training and learning portal. Earlier this year, three new start-up service packages were added to eMaint University and have enjoyed rapid adoption.
Maggie will focus on how to efficiently deliver ongoing value to eMaint customers through both on-site and remotely-delivered training and consulting to clients in all stages of their life-cycle — from initial on-boarding through expansion and continuing improvement projects. Working closely with eMaint’s professional services, customer success and support teams, Maggie aims to make eMaint’s sought-after services accessible to a wider audience.
About eMaint Enterprises, LLC
eMaint is a global software solutions provider established in 1986 with its headquarters based in Estero, Florida and operations centers located in Marlton, New Jersey and Dublin, Ireland. As the leader in Computerized Maintenance Management Software (CMMS), eMaint’s client base consists of over 4000 companies and 35,000 users in 55 countries. Our portfolio of clients range from small & medium sized organizations to Fortune 500 corporations representing manufacturers, service providers, fleet operators, energy and utility companies, healthcare facilities, universities, municipalities, and facility and property managers. eMaint provides the tools for these organizations to manage their maintenance operations to control costs and increase overall productivity.
eMaint has been recognized by the Inc. 5000 2014 List of Fastest Growing Private Companies in America, the Deloitte Technology Fast 500 list and the 2014 Stevie Customer Service Award that honors the achievements and positive contributions of organizations and working professionals worldwide. For more information, please visit www.emaint.com.
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