CMMS Software Provider Expands Customer Success Toolkit with New Customer Portal.
December 10, 2015 (Marlton, N.J.)- eMaint Enterprises, a global leader in Computerized Maintenance Management Software (CMMS), announces the release of The eMaint Community, a highly anticipated all-in-one customer portal.
The eMaint Community enables eMaint clients to access more than 200 articles on eMaint CMMS and features industry best practices and answers to questions in real-time via live chat. Additionally, eMaint clients can submit and track support cases, and enter and vote on ideas for new feature requests.
“Our success hinges on customer success,” said Brian Samelson, eMaint’s CEO and Founder. “The eMaint Community functions as a place where we can have a constant flow of communication between eMaint and our clients, to facilitate an enhanced, more productive partnership. This adds to our mission of delivering ‘Service on 11’ to our customer base.”
The Idea Port is just another way “Users Have The Power” when partnering with eMaint. Here, users can propose ideas or suggestions for new features within the software, and other Community users can vote on ideas, “promoting” or “demoting” requests.
The eMaint Community also enables the customer to create, view and track the status of eMaint support cases, post comments and updates, attach documentation, and maintain interaction up through case resolution.
The new Public Knowledge Base within The eMaint Community is accessible to everyone with an internet connection, and offers an extensive library of articles on the eMaint system and maintenance and reliability best practices. Articles can be filtered by language, topic category and article type. The platform is similar to the current eMaint Help Center, but with a live “Chat Now” feature, search option and other important updates.
About eMaint Enterprises, LLC
eMaint is a global software solutions provider established in 1986 with its headquarters based in Estero, Florida and operations centers located in Marlton, New Jersey and Dublin, Ireland. As the leader in Computerized Maintenance Management Software (CMMS), eMaint’s client base consists of over 4000 companies and 35,000 users in 55 countries. Our portfolio of clients range from small & medium sized organizations to Fortune 500 corporations representing manufacturers, service providers, fleet operators, energy and utility companies, healthcare facilities, universities, municipalities, and facility and property managers. eMaint provides the tools for these organizations to manage their maintenance operations to control costs and increase overall productivity.
eMaint has been recognized by the Inc. 5000 2014 List of Fastest Growing Private Companies in America, the Deloitte Technology Fast 500 list and the 2014 Stevie Customer Service Award that honors the achievements and positive contributions of organizations and working professionals worldwide. For more information, please visit www.emaint.com.
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