Technical Support Specialist
Web Software Development Intern

Technical Support Specialist

eMaint Enterprises LLC, a growing, dynamic software company that uses leading-edge technology to develop business-to-business products and services, is currently seeking a full-time Technical Support Specialist to join our Support Team in our International office based in Estero, Florida (Fort Myers area). The Technical Support Specialist will learn the intricacies of eMaint software and deliver technical support on the software to customers, partners, and internal resources via telephone, web meeting and chat technologies. Hardware support is not a role performed in this position.

Specific Responsibilities

* Provide support for eMaint software applications to end users in a Microsoft and Web-based environment.
* Answer incoming eMaint software support phone calls, email and chat communications.
* Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities.
* Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
* Multitask during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.
* Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.
* Contribute to growth of eMaint knowledge base by creating product documentation addendums.
* Deliver web-based training courseson basic eMaint system functionality to end users.
* Assist in updating training course materials and website training content.
* Actively participate in software product testing process to ensure new versions of software are ready to release.

Required Qualifications and Skills

* B.A. or B.S. degree preferred.
* Good mechanical aptitude and problem solving skills.
* Strong ability to communicate technical information both in writing and verbally.
* Strong work ethic and ability to work efficiently and effectively with minimal supervision.
* Ability to work in a fast-paced environment with excellent organizational skills.
* Customer service experience is a plus.
* Database knowledge is a plus.
* Fluency in Spanish or Portuguese is a plus.

eMaint Enterprises lives the "startup" culture, and looks to bring new team members on board who share our “work hard play hard” approach and are committed to joining a fun but ultra-intense culture that strives to build something special. The ideal candidate must possess a high level of initiative, energy and professionalism, an enthusiasm for learning, a client service mentality, and a "do what it takes to get the job done" mindset. eMaint Enterprises offers an excellent salary plus a benefit package that includes: medical, dental, long term disability, and Simple IRA retirement plan.

Interested and qualified candidates should forward a cover letter, resume, and salary requirements via email or fax to:jobs@emaint.com. Please include "Technical Support Specialist" in the subject line of your email. No phone calls please.

This is an on-site position in our Estero, Florida office. Local applicants only please.

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Web Software Development Intern

Are you a college student looking for an internship in the software industry? If you’ve ever experimented with JavaScript, if you’re curious about ASP.NET MVC, if you want to experience what it’s like to work on real software projects that actually get delivered to customers, you owe it to yourself to investigate this opportunity at eMaint.

Never heard of eMaint? Do some research and you’ll see - for 25+ years we’ve been known for being a technology leader in our field. We were one of the first providers in our industry to develop a fully web-based Software as a Service (SaaS) model – years before “The Cloud” became a buzz word.

To continue with our tradition of providing ahead-of-the curve cutting-edge solutions to our thousands of users, we’re looking for bright and enthusiastic interns who are passionate about building great software while learning and using the latest technology. Our interns become part of the team that’s building the next generation of our award-winning web-based Enterprise Asset Management (EAM) and Computerized Maintenance Management Systems software (CMMS) application.

What you’ll be doing:

As a Software Development Intern at eMaint you will be given a real project to work on that will ship as part of our application. In addition to learning the cutting edge tools and techniques, you will receive mentoring from the team at eMaint and learn about the software provider industry from the inside. We’re a small company, so you’ll see everything that goes into software - not just the code, but testing, marketing, sales, documentation, customer support, and user interface design - stuff you would never learn at a bigger company.

What you need for this position:

* Excellent written and verbal communication skills.
* Currently enrolled in a 4 or 5 year academic institution. Preference will be given to students between their Junior and Senior years.
* Top grades or a track record of success.
* Significant coursework in Computer Science (major not required)
* Top notch computer programming skills. During the interview we’ll give you some coding problems and you’ll blow us away with your brilliant solutions.

What's in it for you?

* You're encouraged and empowered to make things better. The team owns all architectural and framework choices, so if something's not working, you can actually change it!
* Our team works closely together in an Agile style, enabling us to learn from everyone's experience
* Work in a collaborative, fun, and fast-paced, family-feel environment.
* Stay on top of new web technologies.
* Competitive Salary + Perks!

What skills, technologies, and tools will you be working with?

JavaScript, JQuery, JSON, AJAX, (X/D)HTML, CSS, C#, ASP.NET MVC 3, Razor, MS SQL Server, XML, XSLT, IIS, JQueryUI, Ext_JS, YUI, and others.

To apply, please forward your resume and cover letter to jobs@emaint.com .

About eMaint

eMaint Enterprises LLC, based in Marlton, NJ, has been providing innovative software solutions to maintenance management professionals for over 25 years. Our technological leadership coupled with award-winning customer service ("Service on 11") has fueled successful CMMS (computerized maintenance management software) implementations for over 14000 users in 950 different organizations around the globe. Recent market growth has presented an excellent opportunity for our company and team members to prosper within the areas of Enterprise Asset Management Software and Computerized Maintenance Management Systems. eMaint Enterprises LLC offers a unique environment that fosters individual growth and rewards performance. eMaint Enterprises LLC is an Equal Opportunity Employer.

This is an on-site position in our Marlton, NJ office. Local applicants only please.

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© 2000-2012 emaint.com, inc. Web-based Computerized Maintenance Management (CMMS) Software-as-a-Service (SaaS).
All rights reserved Various trademarks held by their respective owners.
Prices subject to change without notice.

eMaint Enterprises, LLC. 438 N. Elmwood Road, Marlton, NJ, 08053, United States
General and Sales Inquiries: 856-810-2700

80% of all CMMS implementations have failed!
	"The statistics are startling - up to 80 percent of all computerized maintenance management system (CMMS) implementations have failed. When considering the costs associated with a CMMS project, an 80 percent failure rate is a tough number for any company to overcome." - ReliablePlant Blog (April 2009) "It's scary when you think that anywhere from 40 to 80 percent of these (CMMS) implementations wind up not meeting expectations." - CMMSCity.com
How can I reduce the risk of failure? Click Here

Who Uses CMMS and EAM Software?
	Who Uses CMMS and EAM Software? CMMS and EAM Software packages may be used by any organization that must perform maintenance on equipment, assets, vehicles and property. Organizations that use eMaint are located all over the world and include:

eMaint has a 96% subscription renewal rate!
	"The real significance of the SaaS movement is that it fundamentally changes the vendor-customer relationship. SaaS shifts the responsibility of successfully deploying and maintaining software applications from the customer to the vendor. This moves the burden to the vendor to ensure the success of the application." "If a SaaS solution doesn't work, customers are not obligated to continue to use it because they haven't made a significant upfront capital investment that needs to be amortized. Instead, vendors are under more pressure to ensure their solutions satisfy their customers' requirements or they risk abandonment." "An indication of the success of this new vendor-customer relationship is the impressive customer satisfaction, renewal and referral levels in the SaaS market." Internet.com (June 2009) How SaaS Changes the Vendor-Customer Relationship
Our 96% renewal rate stands as a testament to our customers CMMS System success!

What are CMMS and EAM Software?
	A CMMS software package maintains a computer database of information about an organization's maintenance operations, i.e. CMMS - computerized maintenance management system. This information is intended to help maintenance workers do their jobs more effectively (for example, determining which machines require maintenance and which storerooms contain the spare parts they need) and to help management make informed decisions (for example, calculating the cost of machine breakdown repair versus preventive maintenance for each machine, possibly leading to better allocation of resources). CMMS data may also be used to verify regulatory compliance. CMMS packages can produce status reports and documents giving details or summaries of maintenance activities and trends. A CMMS is a vital component of an Enterprise Asset Management system as it helps you optimize your maintenance resources and improve your return on assets.
Our 96% renewal rate stands as a testament to our customers CMMS System success!