About eMaint

eMaint Enterprises LLC, based in Marlton, NJ, has been providing innovative software solutions to maintenance management professionals for over 25 years. Our technological leadership coupled with award-winning customer service ("Service on 11") has fueled successful CMMS (computerized maintenance management software) implementations for over 18,000 users in 3500 different organizations around the globe. Recent market growth has presented an excellent opportunity for our company and team members to prosper within the areas of Enterprise Asset Management Software and Computerized Maintenance Management Systems. eMaint Enterprises LLC offers a unique environment that fosters individual growth and rewards performance. eMaint Enterprises LLC is an Equal Opportunity Employer.

Current Job openings

Customer Enablement Manager
Customer Success Manager
Customer Support
Front-end Web Developer
Online Marketing Manager
Sales Associate - Account Executive
Sales Development Associate
Web and Graphic Designer

Customer Enablement Manager

We are currently seeking a Customer Enablement Manager to join our Client Services team. In this role you will guide new eMaint customers through the implementation of their X3 CMMS system with a goal of customer success. You’ll serve as your customers’ trusted advisor and resource throughout their first year with eMaint and beyond -- for as long as the customer maintains their service subscription level.

You will be expected to quickly gain deep knowledge of the X3 software and CMMS best practices. You must also become comfortable communicating technical concepts to a non-technical audience and recommending additional services to customers in your portfolio.

Duties and Responsibilities

* Become an expert in eMaint’s X3 software application.
* Guide new customers through eMaint’s onboarding process and provide CMMS strategies with the goal of getting customers up and running quickly.
* Serve as coach and trusted advisor to your portfolio of customers.
* Coordinate and deliver product training and configuration sessions to customers.
* Provide remote and on-site “go-live” support when customers begin using X3 software in a live environment.
* Evaluate customer business requirements and system usage in order to make strategic recommendations.
* Develop and drive project plans with the goal of ensuring maximum customer success.
* Create and deliver customer-facing reports, presentations and documentation.
* Proactively manage client accounts throughout customer lifecycle.
* Continually look at ways to improve the onboarding and account management process in order to enhance customer experience.
* Fulfill onsite services at customer locations as required.

Required Qualifications and Skills

* Experience with consulting, project management or software implementation in a client-facing capacity.
* Excellent time management skills and the ability to prioritize/self-direct as needed.
* Proactive account management skills and the ability to deliver projects on time and within agreed upon scope.
* Ability to work on a team and lead others as required to complete projects.
* Excellent verbal, written and interpersonal communication skills.
* Must be a quick study and have the ability to work under minimal supervision.
* Ability to travel to customer sites to deliver on-site services if required.
* Bachelors degree from a 4-year accredited college or university required.

Desired Qualifications and Skills

* Experience with Google products including Gmail, Google Docs and Google Calendar.
* Previous experience or knowledge of maintenance or manufacturing industries.
* Previous client-facing work experience.
* Previous project management, software training, or software implementation experience a plus.
* Bi-Lingual is a plus but not required (particularly French, Spanish, or Portuguese).

Location

Marlton, New Jersey or Estero, Florida

Here’s what the right candidate can expect from us in exchange for their hard work and effort:

* Cool digs. We have offices in the Philadelphia, PA area and Ft. Myers, FL area. You will primarily work out of our Marlton, NJ office but will have opportunity to work from our Florida office in winter months. #snowbirding.

* Professional development training. We want to hire good people, make them better and keep them around. We invest in all our employees so they can acquire the skills they’ll need to get to the next level (hopefully with us!)

* Benefits. We offer medical, dental and disability insurance to all full-time employees. We also offer a retirement plan with matching employer contribution.

Interested? Great! To apply, send your cover letter and updated resume to:jobs@emaint.com.Please include the job title in the subject line of your email.

eMaint is an Equal Employment Opportunity Employer. Headhunters and recruitment agencies may not submit resumes directly to managers. eMaint does not accept unsolicited headhunter and agency resumes. eMaint will not pay fees to any third-party agency or company that does not have a signed agreement with the Company. Please no direct calls regarding the open position.

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Customer Success Manager

You will join our Customer Success Team, which works with our customers to ensure their success with eMaint. Our products and services are successful in part because they are very effective (we use them for our own business) but also because of our commitment to providing an exceptional customer experience. This is where you will come in.

The Customer Success Team is motivated by customer retention, proactively reaching out to customers to ensure they are maximizing the value of eMaint to their company. You will be working directly with a wide variety of maintenance and reliability professionals at some of the most innovative companies in the world, helping them maximize and extend their usage of eMaint products throughout their organization.

Responsibilities:

You will focus on strategic customers as well as participating, as part of the team, in several different outreach programs across the entire customer base:

• Empowering our customers to expand their usage of eMaint, including developing and sharing best practices to drive adoption and ROI for customers through the use of eMaint products and services.
• Developing and maintaining deep expertise of eMaint products and best practices to provide value to customers.
• Nurturing close relationships throughout customer organizations through proactive communication.
• Developing and executing customer success plans, and tracking and reporting on key metrics for customer adoption and success.
• Documenting findings from customer interactions and communicating them to various teams inside eMaint. You'll advocate internally for customer needs within eMaint with the authority to provide leadership in process changes to make our customers more successful.
• Promoting an environment with high customer intimacy, sensitivity to business performance, and a high degree of situational awareness for all accounts.
• Taking full ownership of customer satisfaction for those customers identified as needing Customer Success intervention and working through all issues.
• Ensuring high customer satisfaction by surveying customers and making adjustments to increase customer satisfaction based on their feedback.
• Ensuring that eMaint customers are more than satisfied by creating a community of “Raving Fans".

Skills/Experience:

• A bachelor's degree.
• Solid experience in technical account management; experience with SaaS companies is strongly preferred.
• Proven customer-facing skills.
• Exceptional analytical and problem solving skills, including the ability to figure out how things should work, and to identify patterns and trends.
• Familiarity with B2B marketing and sales processes.
• A strong entrepreneurial spirit and a passion for excellence.
• Excellent relationship building and management abilities.
• Solid oral and written communication skills.
• A positive, self-starter attitude and desire to exceed expectations at every opportunity.
• Attention to detail, strong organizational skills, and an absolute focus on quality of work.

Location

Marlton, New Jersey or Estero, Florida

To apply for position, please submit your cover letter, resume and salary requirements to jobs@emaint.com.

eMaint is an Equal Employment Opportunity Employer. Headhunters and recruitment agencies may not submit resumes directly to managers. eMaint does not accept unsolicited headhunter and agency resumes. eMaint will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

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Customer Support

eMaint Enterprises LLC is currently seeking a full-time Customer Support Specialist to join our Support Team. This position can work out of our International office based in Estero, Florida (Fort Myers area) or our main office in Marlton, New Jersey. The Customer Support Specialist will learn the intricacies of eMaint software and deliver customer support on the software to customers, partners, and internal resources via telephone, web meeting and chat technologies. Hardware support is not a role performed in this position.

Specific Responsibilities

* Provide support for eMaint software applications to end users in a Microsoft and Web-based environment.
* Answer incoming eMaint software support phone calls, email and chat communications.
* Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities.
* Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
* Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.
* Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.
* Contribute to growth of eMaint knowledge base by creating product documentation addendums.
* Deliver web-based training courseson basic eMaint system functionality to end users.
* Assist in updating training course materials and website training content.
* Actively participate in software product testing process to ensure new versions of software are ready to release.

Required Qualifications and Skills

* B.A. or B.S. degree preferred.
* Good mechanical aptitude and problem solving skills.
* Strong ability to communicate technical information both in writing and verbally.
* Strong work ethic and ability to work efficiently and effectively with minimal supervision.
* Ability to work in a fast-paced environment with excellent organizational skills.
* Customer service experience is a plus.
* Database knowledge is a plus.
* Fluency in Spanish or Portuguese is a plus.

Location

Marlton, New Jersey or Estero, Florida

eMaint Enterprises lives the "startup" culture, and looks to bring new team members on board who share our “work hard play hard” approach and are committed to joining a fun but ultra-intense culture that strives to build something special. The ideal candidate must possess a high level of initiative, energy and professionalism, an enthusiasm for learning, a client service mentality, and a "do what it takes to get the job done" mindset. eMaint Enterprises offers an excellent salary plus a benefit package that includes: medical, dental, long term disability, and Simple IRA retirement plan.

Interested and qualified candidates should forward a cover letter, resume, and salary requirements via email or fax to:jobs@emaint.com. Please include "Customer Support Specialist" in the subject line of your email. No phone calls please.

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Front-end Web Developer

We're looking for an experienced Front-end Web Developer, with a focus on “doing it right” rather than “getting it done”. Our focus is on finding free-thinking individuals rather than those with memorized book knowledge. We are seeking candidates that are excited about technology, are continually looking to improve their skills, and stay on top of current industry trends. Our developers, at all skill levels, are given the opportunity to participate in the design of applications and have a voice in our strategic direction. This is not a position for those who like to be handed a thick stack of requirements and be left to heads-down coding. It is a position for those looking to be an active participant in the design and development of high quality software.

Candidates should possess an in-depth knowledge of HTML, CSS, JavaScript, and jQuery. A strong focus on code quality including reuse opportunities, separation of responsibilities, and maintainability is essential. The candidate must also possess excellent English communication skills: written, spoken, and comprehension.

Experience with C# / .NET Framework / ASP.NET MVC (v4.5) is a plus.

Required Skills

* 2 years of front-end web development experience
* JavaScript
* HTML 5
* CSS 3
* jQuery
* Experience using source control as part of a daily development workflow
* Ability to work independently and as part of a team

Desired Skills

* UX / UI Design
* Agile development methodologies
* Visual Studio 2012
* SQL Server / Query writing
* Single Page Application Design
* JavaScript Libraries / Frameworks / Templating

• Knockout
• SignalR
• Angular
• Modernizr
• Backbone
• Underscore
• Handlebars/Mustache
• LESS

Location

Marlton, New Jersey

eMaint Enterprises lives the "startup" culture, and looks to bring new team members on board who share our “work hard play hard” approach and are committed to joining a fun but ultra-intense culture that strives to build something special. The ideal candidate must possess a high level of initiative, energy and professionalism, an enthusiasm for learning, a client service mentality, and a "do what it takes to get the job done" mindset. eMaint Enterprises offers an excellent salary plus a benefit package that includes: medical, dental, long term disability, and Simple IRA retirement plan.

Interested and qualified candidates should forward a cover letter, resume, and salary requirements via email or fax to:jobs@emaint.com. Please include "Front-End Web Developer" in the subject line of your email. No phone calls please.

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Online Marketing Manager

eMaint Enterprises has been providing cutting-edge CMMS (Computerized Maintenance Management Software) solutions since 1986 and was an early pioneer of cloud-based software deployment in 1999. A strong product offering and a commitment to exceptional customer service has resulted in extraordinary growth which has fueled recent expansion to Latin America and Europe. Do you have a passion for understanding business objectives and putting together killer direct marketing campaigns to exceed those objectives in a fast-paced, rapidly growing cloud-based technology company?

We’re looking for an enthusiastic, tech-savvy and results-oriented individual to join our team as an Online Marketing Manager to help build our brand and support an expanding global presence. The Online Marketing Manager is responsible for the planning and successful and timely execution of multi-channel marketing efforts and campaigns that drive revenue growth, including email marketing, web site promotions, social media activities and live events. Goal is to ensure that all marketing campaigns are communicated and deployed consistently through all channels, tests are properly executed and results are measured for effectiveness and profitability.

This position reports to the Marketing Director. Activities include creation of marketing campaigns, segmenting and deploying emails using state-of-the-art marketing automation software, creating and publishing blog posts and customer case studies, analyzing campaign results, creating and distributing press releases, managing our Google Adwords account, maintaining our presence on Facebook, Twitter, YouTube and LinkedIn and expanding content on our corporate web sites to support new products, services, industries and market segments.

Primary Duties

* Develop marketing campaigns and messaging to drive key initiatives including customer acquisition, retention and loyalty
* Support the execution of marketing events with each department
* Craft, segment,execute and track all outbound email campaigns (using Marketo)
* Craft, edit, publish and distribute Customer Case Studies and Press Releases
* Plan and execute and measure social media campaigns and blog postings
* Maintain up-to-date content on company web pages
* Perform A/B testing to ensure conversion rates are optimized (web pages and email)
* Work with SEO partner and SEM accounts to ensure campaigns are optimized
* Support sales team as needed with email templates, collateral and talking points
* Maintain our YouTube channel with current video content
* Utilize Google Analytics and Marketo to track and publish campaign performance and results
* Expand our lead generation efforts with content and partner sites

Desired Qualifications

* A Bachelors Degree with a concentration in marketing, communications or a related discipline
* 1 - 3 years experience in developing compelling messaging and creativity to drive action, preferably in a BTB environment
* Ability to “wear many hats” in order to meet changing demands and deadlines
* Excellent writing, copy editing and proofreading skills
* SEO and SEM experience a plus
* Ability to follow direction, pay close attention to detail but also self-direct
* Experience with Google products including Gmail, Google Docs and Google Calendar
* Familiarity with Salesforce.com & Marketo strongly preferred
* Bi-lingual (particularly Spanish) skills a plus
* Experience in international marketing (UK, Europe and Latin America) desirable
* Experience in technology (SaaS software) a plus

Location

Marlton, New Jersey

eMaint Enterprises lives the "startup" culture, and looks to bring new team members on board who share our “work hard play hard” approach and are committed to joining a fun but ultra-intense culture that strives to build something special. The ideal candidate must possess a high level of initiative, energy and professionalism, an enthusiasm for learning, a client service mentality, and a "do what it takes to get the job done" mindset. eMaint Enterprises offers an excellent salary plus a benefit package that includes: medical, dental, long term disability, and Simple IRA retirement plan.

Interested and qualified candidates should forward a cover letter, resume, and salary requirements via email or fax to:jobs@emaint.com. Please include "Online Marketing Manager" in the subject line of your email. No phone calls please.

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Sales Associate - Account Executive

eMaint Enterprises LLC (“eMaint”), based in Marlton, NJ, has been providing innovative software solutions to maintenance management professionals for over 25 years. Our technological leadership coupled with award-winning customer service ("Service on 11") has fueled successful computerized maintenance management system (“CMMS”) implementations for over 16,000 users in more than 1,000 organizations around the globe. Recent market growth has presented an excellent opportunity for our company and team members to prosper within the areas of Enterprise Asset Management (“EAM”) and CMMS. eMaint offers a unique environment that fosters individual growth and rewards performance.

The Sales Associates – Account Executive role could be the right fit for you at eMaint. We are currently looking for high-energy, driven Account Executives with knowledge of technology and solid business-to-business sales and account management experience.  eMaint offers a fast-paced, innovative environment where you will be empowered to sell our solution and be set up for success. Our goal is to build an organization of smart, ambitious Account Executives, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle. At eMaint, integrity and reliability are as important as talent and effort.

Responsibilities:

* Generate new accounts and close sales opportunities using your superior presentation, management and negotiation skills
* Must be able to identify, analyze and resolve client concerns/problems and as necessary, engage the appropriate resources to assist in resolution
* Must be able to negotiate, close and process new service agreements and sales orders
* Managing complex sales-cycles and presenting to executives the value of our solutions and services
* Forecast sales activity and revenue achievement in salesforce.com, while creating referencable, satisfied customers
* Maintain a pipeline of qualified prospects sufficient to meet or exceed quota on a consistent basis (monthly, quarterly and annually)
* Develop new client relationships to build and manage a sustained pipeline of opportunities
* Develop proposals, respond to RFP's and conduct web-based and face-to-face sales presentations for prospective customers
* Ability to train and develop new sales associates

Requirements:

* 3+ years of quota carrying software or technology sales, preferably selling SaaS / Cloud-based solutions and managed services
* Experience selling in a competitive environment
* Proven success in developing new business and managing complex sales cycle, from generating leads to closing deals
* Proven track record of exceeding quotas and goals
* Strong prospecting and qualification skills
* Exceptional written and oral presentation skills
* Strong computer skills, including CRM and Microsoft Office Products
* Bachelor’s Degree from an accredited 4 year college required. No equivalencies accepted. Non-degreed candidates will not be considered.

Location

Marlton, New Jersey or Estero, Florida

Would you like to apply to this job? Send your cover page and resume to jobs@emaint.com. jobs@emaint.com. Please note that we will not accept any unsolicited calls regarding this open position.

eMaint Enterprises LLC is an Equal Opportunity Employer. Headhunters and recruitment agencies may not submit resumes directly to managers. eMaint does not accept unsolicited headhunter and agency resumes. eMaint will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

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Sales Development Associate - Entry Level

Are you a recent college graduate with a passion for creating opportunities and a drive for creating success? Would you like to launch a career with a rapidly growing Software Technology company? If so, we'd like to discuss our Sales Development position with you. The Sales Development team is focused on the following primary objectives: reviewing, contacting, educating and qualifying the leads generated by our marketing efforts; delivering fully qualified leads to our sales team; and supporting the sales team in maintaining strong relationships with prospects throughout the sales cycle.

This is a great opportunity for someone looking to launch a career in sales or marketing. We are looking for bright, tenacious graduates with excellent communication and interpersonal skills who can consistently deliver a professional, mature and collaborative approach to our customers. If you are a solution-oriented team player, have a desire to excel, and are driven to achieve personal, team, and company goals, this position may be a great fit for you!

Responsibilities of the Sales Development Associate:

* Using Salesforce CRM and other in-house tools, proactively collect, review, contact and qualify marketing-generated leads and deliver them to sales account executives
* Qualify leads by understanding customer business needs, budget, decision-making, timeframe, technical and competitive requirements
* Maintain and further develop our existing lead nurturing program
* Analyze results, spot trends, re-prioritize and refine processes as needed to garner desired results
* Engage prospects through outreach and response efforts
* Record and maintain prospect and client contact information in Salesforce CRM as it relates to account acquisition and development
* Consistently meet goals and metrics defined for this position
* Develop fluency in our products and solutions and deliver web-based product demonstrations

Qualifications/Requirements:

* College degree
* Self-motivated, goal and detail-oriented, persistent and dependable with strong probing and analytical skills
* A competitive nature. The ideal candidate should be eager to learn and win
* Strong written and verbal communication skills
* Self starter with a desire to succeed
* Ability to quickly master new software tools (CRM, email, application software)
* Highly organized with ability to review and adjust
* Technologically savvy with proficient computer skills
* Proven ability to work effectively in a team environment
* Fluent in English. Fluency in other languages a plus
* Knowledge of Salesforce CRM a plus
* Phone experience a plus

Location

Marlton, New Jersey or Estero, Florida

To apply for position, please submit your cover letter, resume and salary requirements to jobs@emaint.com.

eMaint Enterprises (www.eMaint.com), based in Marlton, New Jersey has been providing innovative software solutions to maintenance management professionals for over 25 years. Our technological leadership coupled with award-winning customer service ("Service on 11") had fueled successful CMMS (computerized maintenance management software) implementations for over 16,000 users in 1,000 different organizations around the globe. Recent market growth has presented an excellent opportunity for our company and team members to prosper within the areas of Enterprise Asset Management Software and Computerized Maintenance Management Systems. eMaint Enterprises LLC offers a unique environment that fosters individual growth and rewards performance.

*eMaint Enterprises LLC is an Equal Opportunity Employer. Local applicants encouraged to apply. Smoke-free workplace. Drug-free work environment. All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. No phone calls please.

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Web and Graphic Designer

While the job title is Web and Graphic Designer, this is really a visual communicator who excels in graphic and image asset creation. If you can read something that describes a technology product or service, and can add attention-grabbing appeal, you'll be the right person for this career opportunity. The person who fills this position will deliver consistent and compelling designs across a variety of media including our websites, emails and print collateral. You should be passionate about combining written content with graphics that best convey our message in a consistent and professional fashion. At eMaint we are a team in everything we do, so your ability to work collaboratively is essential. This position reports to the Director of Marketing while providing support for multiple teams.

The Web Designer will be responsible for creating content for websites, email, print collateral and external advertising campaigns. This position will play a central role from end-to-end as a design and production resource for the management of all websites. Primary responsibilities include designing website and print concepts and working closely with the marketing team to perform implementation. Additional responsibilities include various corporate identity, print and interactive projects and presentation designs. Must have a strong eye for layout and graphic design and experience in a deadline-driven agency or corporate setting. We are looking for a team player willing to bring new ideas to the table, but also somebody who executes production work.

Primary Duties:

* Development of original and compelling designs for online and offline marketing assets including website design mockups, website banners, email campaigns, direct mail, newsletters, brochures, signage and event materials for a variety of projects and campaigns.
* Work with marketing and executive teams to understand strategy and objectives of each project and deliver concepts that are not only visually appealing but meet strategic objectives.
* Provide graphics support for marketing, customer communications and product teams.
* Once designs are approved, be able to move quickly to turn concepts into fully expedited web pages or print-ready pieces.
* Manage several jobs simultaneously in an organized manner, and work quickly and efficiently to deliver per established deadlines.
* Contribute to the identification of website enhancements by suggesting navigation and content improvements.
* Develop and maintain style guide for consistency in branding across all marketing channels (online and offline).
* Keep current with emerging digital trends and share innovations with team.

Required Qualifications:

*Bachelor of Arts in Graphic Design or related field, and/or 3+ years of relevant print & web design supplemented by a strong portfolio.
* Excellent knowledge of HTML, CSS and Adobe Creative Suite.
* Hands-on experience with standards compliant web design.
* Capable of creating your own graphic assets.
* Experience in a deadline-driven, results-oriented ad agency or corporate setting.
* Direct marketing experience in a BTB environment a plus.
* Must be a self-starter and passionate about his/her job. Constantly strives to develop innovative solutions that result in enhanced results.
* Design portfolio required. Be prepared to speak about the results of your work - response rates, email open rates, page conversion rates, etc.
* Ability to quickly conceptualize and iterate designs.
* Working knowledge of XML, PHP and JavaScript a plus.
* Creative vision with an eye for detail.
* Strong graphic, typography, and design skills.
* The ideal candidate not only has a strong sense of design and understands usability, but is also on top of cutting edge trends for web and mobile interfaces.
* Ability to translate business goals and user needs into actionable branding, visual and digital designs while meeting deadlines and expectations for quality, creativity and accuracy.
* Knowledge of video editing software is a plus.

Location

Marlton, New Jersey

To apply, please send a resume and cover letter on why you feel you are qualified for this position to jobs@emaint.com. Please include "Web Graphic Designer" in the subject line of your email. No phone calls please.

Candidates should be prepared to share a portfolio of their work containing examples of marketing collateral they created for other brands. **Resume submissions must include a link to portfolio, submissions without a portfolio will not be considered.**

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