eMaint Enterprises currently has the following open job positions:
e-Learning Coordinator
Online Marketing Coordinator
Technical Support Team Lead
Software Implementation Specialist
Technical Support Specialist
Account Advisor
Account Executive
Web Software Developer
Web Software Development Intern
e-Learning Coordinator
We’re looking for a seasoned e-learning expert to fill a newly created role on our Professional Services team and elevate our online learning portal to the next level. The e-Learning Coordinator is responsible for designing and developing written, recorded and interactive training content for the eMaint University portal. In addition to training materials, the e-Learning Coordinator will also design and create testing materials to measure clients’ proficiency with the eMaint X3 system. The e-Learning Coordinator will manage the process of getting clients “eMaint Certified” - a designation customers can earn by demonstrating in-depth knowledge of the X3 application.
The e-Learning Coordinator is expected to play a key role in the administration and ongoing development of eMaint University and its content. The e-Learning Coordinator will work with other team members - particularly in-house subject matter experts and developers - as needed to create and publish eU content. The e-Learning Coordinator will act as team lead in these situations to ensure projects related to eU are completed on time and are of high quality. The e-Learning Coordinator must stay on top of industry trends and technology and recommend improvements to existing processes and offerings.
Primary Duties:
*Learn and become proficient in eMaint’s X3 software application
*Work with Subject Matter experts to write scripts and create client-facing training materials
*Record narration for rich media (audio, video, interactive) content
*Define e-learning templates, styles and standards for consistency across the platform
*Manage the process of becoming “eU Certified” by creating and implementing curricula and testing materials
*Act as team lead as needed to ensure projects involving several departments are delivered on time
*Edit work submitted by other team members prior to publishing online
*Assist in the administration and development of the Learning Management System (LMS)
*Keep up with industry trends, LMS technology and adult learning methods and recommend improvements to eU based on new findings
Required Qualifications:
*A Bachelors Degree with a concentration in education, technology, instructional design or a related discipline
*Ability to quickly learn new applications and technologies
*Experience designing interactive and rich media learning content
*Practical knowledge of adult learning theory and its application in the creation of training materials
*Ability to “wear many hats” in order to lead a project from conception to implementation
*Excellent writing and copy editing skills
*Experience with LMS platforms and/or other distance learning tools and technologies
*Demonstrated ability to self-direct
Desired Qualifications:
*Experience with Google products including Gmail, Google Docs and Google Calendar
*Previous experience or knowledge of maintenance or manufacturing industries
*Bi-lingual (particularly Spanish and/or Portuguese)
Compensation
eMaint provides all employees with medical, dental, disability insurance and a retirement plan with employer matching contribution. eMaint is looking for talented, motivated employees who are focused on continuous improvement within the company and personal professional growth. Compensation commensurate with experience.
To apply, please send a resume and cover letter on why you feel you are qualified for this position to jobs@emaint.com. Please include "e-Learning Coordinator" in the subject line of your email. No phone calls please.
Online Marketing Coordinator
We’re looking for an enthusiastic, tech-savvy and highly organized individual to join our Marketing team as an Online Marketing Coordinator. The Online Marketing Coordinator assists in the successful and timely execution of marketing efforts and campaigns, including events, emails, web site promotions and social media activities. Goal is to ensure that all approved marketing efforts are communicated and deployed consistently through all channels, tests are properly executed and results are measured for effectiveness and profitability.
This position reports to the Marketing Director. Activities include creation of banners, segmenting and deploying emails using state-of-the-art marketing automation software, editing and uploading video content, creating and publishing blog posts and customer case studies, maintaining integrity of our CRM database, executing surveys, analyzing campaign results, creating and distributing press releases, maintaining keywords on Google Adwords account, updating content on Facebook, Twitter, YouTube and LinkedIn and maintaining content on our corporate web sites for optimal SEO benefit and user experience.
Primary Duties:
*Craft, segment,execute and track all outbound email campaigns (using Marketo)
*Help craft, edit, publish and distribute Customer Case Studies and Press Releases
*Plan, craft and execute social media campaigns and blog postings
*Maintain up-to-date content on company web pages
*Perform A/B testing to ensure conversion rates are optimized (web pages and email)
*Work with SEO partner and SEM accounts to ensure recommendations are executed
*Support sales team as needed with email templates, lead entry, CRM automation and analytics
*Maintain our You Tube channel with current video content (create and edit content)
*Utilize Google Analytics and Marketo to track and publish campaign results
*Ensure that content on partner directories is up-to-date and consistent with our brand
Desired Qualifications:
*A Bachelors Degree with a concentration in marketing, communications, web design or a related discipline
*Ability to quickly learn new applications and technologies
*1 - 2 years experience in online marketing
*Excellent writing, copy editing and proofreading skills
*SEO, SEM and Marketing Automation experience a plus
*Ability to “wear many hats” in order to meet changing demands and deadlines
*Ability to follow direction, pay close attention to detail but also self-direct
*Experience with Google products including Gmail, Google Docs and Google Calendar
*Previous experience or knowledge of BTB marketing desirable
*Bi-lingual (particularly Spanish) skills a plus
*HTML/CSS and Web Site design experience a plus
Compensation
eMaint provides all employees with medical, dental, disability insurance and a retirement plan with employer matching contribution. eMaint is looking for talented, motivated employees who are focused on continuous improvement within the company and personal professional growth. Compensation commensurate with experience.
To apply, please send a resume and cover letter on why you feel you are qualified for this position to jobs@emaint.com. Please include "Online Marketing Coordinator" in the subject line of your email. No phone calls please.
Technical Support Team Lead
We’re looking for a Technical Support Team Lead to manage our Helpdesk team. The Technical Support Team Lead will be responsible for managing team members’ schedules to ensure coverage, monitoring department KPIs and providing regular feedback and coaching to Technical Support Specialists. The Technical Support Team Lead will also be responsible for reviewing documentation and training material for web-hosted training sessions.
The Technical Support Team Lead will act as the project manager for ongoing projects taken on by the Support team. This can include QA testing of new features and creation of training materials. The Technical Support Team Lead must be focused on continuous improvement. As the front-line support staff grows, it will be the responsibility of the team lead to develop process and find solutions to help the team efficiently scale.
Primary Duties:
*Learn and become proficient in eMaint’s X3 software application
*Manage the QA process for new feature testing
*Manage Technical Support Team calendar to ensure adequate coverage
*Review training materials and recorded trainings prior to publishing
*Provide ongoing coaching to team members to develop customer service and professional skills
*Monitor customer support calls, emails and live chats and provide feedback to Support Specialists
*Escalate priority customer issues to appropriate team members in a timely manner
*Act as project manager for ongoing team initiatives to ensure deadlines are met and quality work is delivered
*Track and analyze team KPIs
*Proactively seek out new tools and processes that can help the department grow and improve
Required Qualifications:
*1+ years managing a helpdesk team
*Ability to quickly learn new applications and technologies
*Ability to analyze data and spot trends
*Excellent written and verbal communication skills
*Detail-oriented
*Ability to prioritize and self-direct
Desired Qualifications:
*B.A. or B.S.
*Experience with Google products including Gmail, Google Docs and Google Calendar
*Database knowledge
*Previous experience or knowledge of maintenance or manufacturing industries
*Bi-lingual (particularly Spanish and/or Portuguese)
Compensation
eMaint provides all employees with medical, dental, disability insurance and a retirement plan with employer matching contribution. eMaint is looking for talented, motivated employees who are focused on continuous improvement within the company and personal professional growth. Compensation commensurate with experience.
To apply, please send a resume and cover letter on why you feel you are qualified for this position to jobs@emaint.com. Please include "Technical Support Team Lead" in the subject line of your email. No phone calls please.
Software Implementation Specialist
We’re looking for a seasoned Software Implementation Specialist with a proven track record of customer success. The ideal candidate has an outgoing professional personality, excellent written and verbal communication skills and a passion for delivering service at the highest level.
The Software Implementation Specialist will manage client implementations of eMaint’s X3 software application. The Software Implementation Specialist will be responsible for the coordination and support of simultaneous implementation projects throughout the project life cycle, including pre-implementation assessments, data validation, deployment, testing and project follow-up activities. The Software Implementation Specialist will also be responsible for adhering to project milestones and timelines as collectively determined by the client and the Professional Services team.
Job Description:
*Learn and master eMaint’s X3 software application.
*Execute day-to-day implementation activities including project meetings/calls, troubleshooting project issues and assisting in their resolution.
*Assist in the creation of all necessary documentation, including client-facing user manuals and internal training materials.
*Create and deliver presentations and trainings to clients via GoTo Meeting and on-location.
*Manage client expectations related to project scope and time required to complete.
*Develop a deep understanding of clients’ business operations, industry and workplace best practices and CMMS requirements.
*Deliver on-site implementation and training services roughly 150 days/year.
Required Qualifications:
*2+ years of software implementation experience
*B.A or B.S in computer technology or a related discipline
*Strong database experience
*Excellent written and verbal communication skills
*Detail-oriented
*Ability to prioritize and self-direct
Desired Qualifications:
*B.A. or B.S.
*Experience with Google products including Gmail, Google Docs and Google Calendar
*Previous client-facing work experience
*Previous experience or knowledge of maintenance or manufacturing industries
*Bi-lingual (particularly Spanish and/or Portuguese)
Compensation
eMaint provides all employees with medical, dental, disability insurance and a retirement plan with employer matching contribution. eMaint is looking for talented, motivated employees who are focused on continuous improvement within the company and personal professional growth. Compensation commensurate with experience.
To apply, please send a resume and cover letter on why you feel you are qualified for this position to jobs@emaint.com. Please include "Software Implementation Specialist" in the subject line of your email. No phone calls please.
About eMaint
eMaint Enterprises, based in Marlton, NJ, has been providing innovative software solutions to maintenance management professionals for over 25 years. Our technological leadership coupled with award-winning customer service ("Service on 11") has fueled successful CMMS (computerized maintenance management software) implementations for over 5000 users in 750 different organizations around the globe. Recent market growth has presented an excellent opportunity for our company and team members to prosper within the areas of Enterprise Asset Management Software and Computerized Maintenance Management Systems. eMaint Enterprises LLC offers a unique environment that fosters individual growth and rewards performance. eMaint Enterprises LLC is an Equal Opportunity Employer.
Technical Support Specialist
We’re looking for a Technical Support Specialist to join our Helpdesk team. The Technical Support Specialist must become familiar with the intricacies of the X3 software and provide world-class support to our customers and partners via telephone, live chat and GoTo Meeting. The ideal candidate has an outgoing professional personality, excellent written and verbal communication skills and a passion for delivering service at the highest level.
In addition to customer support, the Technical Support Specialist must also act as a resource for internal team members. The Technical Support Specialist will create and update product documentation as needed for internal staff. Additionally, the Technical Support Specialist will also deliver remote training to customers via GoToMeeting, and assist in the creation of the accompanying documentation and training materials.
Job Description:
*Learn and master eMaint’s X3 software application.
*Answer incoming support calls, email and chat communications in a timely manner.
*Find and communicate accurate solution to client-report problems.
*Document problems and their resolutions in internal helpdesk.
*Create and update product documentation for use by customers and other eMaint team members.
*Deliver web-based training courses on basic eMaint system functionality to end users via GoTo Meeting.
*Participate in software product testing prior to new feature releases.
Required Qualifications:
*B.A or B.S in computer technology or a related discipline.
*Strong problem solving skills.
*Excellent written and verbal communication skills.
*Detail-oriented.
*Ability to prioritize and self-direct.
Desired Qualifications:
*Experience with Google products including Gmail, Google Docs and Google Calendar.
*Previous client-facing work experience.
*Database knowledge.
*Previous experience or knowledge of maintenance or manufacturing industries.
*Bi-lingual (particularly Spanish and/or Portuguese)
Compensation
eMaint provides all employees with medical, dental, disability insurance and a retirement plan with employer matching contribution. eMaint is looking for talented, motivated employees who are focused on continuous improvement within the company and personal professional growth. Compensation commensurate with experience.
To apply, please send a resume and cover letter on why you feel you are qualified for this position to jobs@emaint.com. Please include "Technical Support Specialist" in the subject line of your email. No phone calls please.
Account Advisor
The Account Advisor is responsible for maintaining a high level of communication with his/her portfolio of clients and being the “go-to” person for internal team members regarding assigned accounts. The Account Advisor leads the “client team” once a client is assigned to their portfolio. He/she must understand the role of other eMaint team members and appropriately leverage those resources to ensure milestones are reached and deliverables are on schedule. The Account Advisor is responsible for proactively communicating to stakeholders on both sides regarding progress and roadblocks. The Account Advisor must be able to set and manage client expectations throughout the customer’s lifetime with eMaint. The Account Advisor must be able to analyze their portfolio in order to identify and act on opportunities to expand existing accounts.
Job Description:
*Act as primary contact between client-eMaint and internal point person on activities related to client account.
*Understand project objectives and system scope in order to match client need with software solution.
*Deeply understand the role of other eMaint team members and involve them as needed to keep client account activities moving forward.
*Clearly communicate progress and risks to client in order to manage expectations.
*Document client interactions in SalesForce.
*Uncover and assess client needs on an ongoing basis and provide advice and recommendations.
*Identify opportunities to expand the business of accounts in portfolio.
Required Qualifications:
*Ability to learn new software applications quickly.
*Prior experience in a client-facing role.
*Excellent written and verbal communication skills.
*Detail-oriented, able to juggle multiple projects at different stages simultaneously.
*Ability to prioritize and self-direct.
*Knowledge of and/or experience in a software as a service (SaaS) business a plus.
Desired Qualifications:
*B.A. or B.S.
*Experience with Google products including Gmail, Google Docs and Google Calendar.
*Experience with SalesForce.
*Previous experience or knowledge of maintenance or manufacturing industries.
*Bi-lingual (particularly Spanish and/or Portuguese).
Compensation
eMaint provides all employees with medical, dental, disability insurance and a retirement plan with employer matching contribution. eMaint is looking for talented, motivated employees who are focused on continuous improvement within the company and personal professional growth. Compensation commensurate with experience.
To apply, please send a resume and cover letter on why you feel you are qualified for this position to jobs@emaint.com. Please include "Account Advisor" in the subject line of your email. No phone calls please.
Account Executive
eMaint, the leader in on-demand CMMS solutions, has been providing maintenance management software solutions since 1986 and was one of the first CMMS providers to develop a completely web-based “Software as a Service” (SaaS) model. eMaint’s growing client-base ranges from mid-size organizations to Fortune 500 corporations including manufacturers, service providers, fleet operators, energy and utility companies, health care facilities, universities, municipalities, and facility and property managers. The role of the Account Executive position is to convert qualified prospects to new customers.
Job Description:
*Work with qualified prospects that are escalated to you, identifying the appropriate next steps in the sales process and managing the opportunity through to closing.
*Evaluate prospect needs to recommend and demonstrate appropriate solutions.
*Provide timely, proactive follow-up on all prospect opportunities.
*Demonstrate our product and offerings primarily via web meetings.
*Work effectively in a team environment.
*Leverage sales management tools including Salesforce.com to track sales activities.
*Process orders and contracts.
*Exceed sales goals.
Qualifications:
*Bachelors degree.
*1 to 3+ years of sales experience with proven success achieving revenue targets/quotas.
*Exceptional communication skills (written & verbal) and electronic correspondence skills.
*Technologically proficient with SalesForce.com (or other SFA/CRM tool), Google Apps or MS Office applications, and business research tools.
*Self-motivated, driven, energetic, organized, and strong work ethic.
*Knowledge of and/or experience in a software as a service (SaaS) business a plus.
*Experience with solution selling or similar consultative selling process a plus.
*Cultural fit is important. We are an entrepreneurial, growing company that aims to dominate our market. We like to work hard and overachieve - so will you! We offer competitive base pay along with an aggressive performance-based bonus plan, benefits, paid vacation and a professional work environment.
To apply, please send a resume and cover letter on why you feel you are qualified for this position to jobs@emaint.com. No phone calls please.
About eMaint
eMaint Enterprises, based in Marlton, NJ, has been providing innovative software solutions to maintenance management professionals for over 25 years. Our technological leadership coupled with award-winning customer service ("Service on 11") has fueled successful CMMS (computerized maintenance management software) implementations for over 5000 users in 750 different organizations around the globe. Recent market growth has presented an excellent opportunity for our company and team members to prosper within the areas of Enterprise Asset Management Software and Computerized Maintenance Management Systems. eMaint Enterprises LLC offers a unique environment that fosters individual growth and rewards performance. eMaint Enterprises LLC is an Equal Opportunity Employer.
Web Application Developer – JavaScript, .NET
If you’re a JavaScript wizard with ASP.NET MVC experience (or want to acquire it), you owe it to yourself to investigate this opportunity.
We’re looking for several bright and enthusiastic Web Application Developers who are passionate about building great software using the latest technology. Become part of the team that’s building the next generation of our award winning web-based Enterprise Asset Management and Computerized Maintenance Management Systems software product.
What you’ll be doing:
* Developing highly interactive data management apps using Web 2.0 techniques, ASP.NET MVC3, JavaScript, and JSON Web Services.
* Heavy involvement in developing highly interactive and customized front ends for use in cross-browser and mobile scenarios.
* Progressing the evolution of a Web app development platform.
* Ensuring all code is well covered by automated tests within our continuous build environment.
What you need for this position:
* Significant hardcore JavaScript experience (we’re talking more than just forms validation)
* Can imagine writing (or have written) significant portions of Web applications as JavaScript and HTML accessing data only via Ajax Web Service calls.
* Curse IE6 but can beat it!
* A belief that libraries like JQuery, Dojo, and Ext_JS are indispensible tools.
* Experience or a strong desire to become an expert with ASP.NET MVC3 and Razor.
* Love to build graphical user interfaces that delight customers.
* Enjoy working in a fast paced and fluid small business environment.
What's in it for you?
* You're encouraged and empowered to make things better. The team owns all architectural and framework choices, so if something's not working, you can actually change it!
* Our team works closely together in an Agile style, enabling us to learn from everyone's experience
* Work in a collaborative, fun, and fast paced family-feel environment.
* Stay on top of new web technologies.
* Competitive Salary + Benefits + Performance Bonus + Perks!
* Growth Opportunity!
What skills, technologies, or tools should you be familiar with to succeed in this role?
* Must haves: JavaScript, JQuery, JSON, AJAX, (X/D)HTML, CSS
* Preferred: C#, ASP.NET MVC, Razor, MS SQL Server, XML, XSLT, IIS, JQueryUI, Ext_JS,YUI
* Will also consider: LAMP, PHP, MySQL, VB, ASP.NET, Zend
You will be tested!
To apply, please forward your resume and cover letter to jobs@emaint.com .
About eMaint
eMaint Enterprises LLC, based in Marlton, NJ, has been providing innovative software solutions to maintenance management professionals for over 25 years. Our technological leadership coupled with award-winning customer service ("Service on 11") has fueled successful CMMS (computerized maintenance management software) implementations for over 5000 users in 750 different organizations around the globe. Recent market growth has presented an excellent opportunity for our company and team members to prosper within the areas of Enterprise Asset Management Software and Computerized Maintenance Management Systems. eMaint Enterprises LLC offers a unique environment that fosters individual growth and rewards performance. eMaint Enterprises LLC is an Equal Opportunity Employer.
This is an on-site position in our Marlton, NJ office. Local applicants only please.
Web Software Development Intern
Are you a college student looking for an internship in the software industry? If you’ve ever experimented with JavaScript, if you’re curious about ASP.NET MVC, if you want to experience what it’s like to work on real software projects that actually get delivered to customers, you owe it to yourself to investigate this opportunity at eMaint.
Never heard of eMaint? Do some research and you’ll see - for 25+ years we’ve been known for being a technology leader in our field. We were one of the first providers in our industry to develop a fully web-based Software as a Service (SaaS) model – years before “The Cloud” became a buzz word.
To continue with our tradition of providing ahead-of-the curve cutting-edge solutions to our thousands of users, we’re looking for bright and enthusiastic interns who are passionate about building great software while learning and using the latest technology. Our interns become part of the team that’s building the next generation of our award-winning web-based Enterprise Asset Management (EAM) and Computerized Maintenance Management Systems software (CMMS) application.
What you’ll be doing:
As a Software Development Intern at eMaint you will be given a real project to work on that will ship as part of our application. In addition to learning the cutting edge tools and techniques, you will receive mentoring from the team at eMaint and learn about the software provider industry from the inside. We’re a small company, so you’ll see everything that goes into software - not just the code, but testing, marketing, sales, documentation, customer support, and user interface design - stuff you would never learn at a bigger company.
What you need for this position:
* Excellent written and verbal communication skills.
* Currently enrolled in a 4 or 5 year academic institution. Preference will be given to students between their Junior and Senior years.
* Top grades or a track record of success.
* Significant coursework in Computer Science (major not required)
* Top notch computer programming skills. During the interview we’ll give you some coding problems and you’ll blow us away with your brilliant solutions.
What's in it for you?
* You're encouraged and empowered to make things better. The team owns all architectural and framework choices, so if something's not working, you can actually change it!
* Our team works closely together in an Agile style, enabling us to learn from everyone's experience
* Work in a collaborative, fun, and fast-paced, family-feel environment.
* Stay on top of new web technologies.
* Competitive Salary + Perks!
What skills, technologies, and tools will you be working with?
JavaScript, JQuery, JSON, AJAX, (X/D)HTML, CSS, C#, ASP.NET MVC 3, Razor, MS SQL Server, XML, XSLT, IIS, JQueryUI, Ext_JS, YUI, and others.
To apply, please forward your resume and cover letter to jobs@emaint.com .
About eMaint
eMaint Enterprises LLC, based in Marlton, NJ, has been providing innovative software solutions to maintenance management professionals for over 25 years. Our technological leadership coupled with award-winning customer service ("Service on 11") has fueled successful CMMS (computerized maintenance management software) implementations for over 5000 users in 750 different organizations around the globe. Recent market growth has presented an excellent opportunity for our company and team members to prosper within the areas of Enterprise Asset Management Software and Computerized Maintenance Management Systems. eMaint Enterprises LLC offers a unique environment that fosters individual growth and rewards performance. eMaint Enterprises LLC is an Equal Opportunity Employer.
This is an on-site position in our Marlton, NJ office. Local applicants only please.
