CMMS Success - SDI Industries Case Study
CASE STUDY: SDI INDUSTRIES
CUSTOMER SINCE: 2008
SDI Industries Expands Maintenance Services Using eMaint X3
SDI Industries, based in Pacoima, California, provides turnkey material handling solutions to large-scale distribution centers world-wide. Over the past 30 years, they have evolved from an equipment manufacturer to a total logistics and distribution fulfillment solutions provider. The Maintenance Services Division provides full-service maintenance packages and on-site maintenance technicians to maintain the material handling systems and oversee all of the maintenance functions of a customer's distribution center.
The Maintenance Services Division needed a CMMS solution that could be implemented at client locations as part of their full-service maintenance package. They needed a system that could be deployed at multiple locations, had a comprehensive feature set (including integrated inventory management and preventive maintenance) yet was easy- to-use.
After a thorough evaluation of several CMMS packages, eMaint X3 was chosen. A user-friendly, intuitive interface combined with flexible configurations (that could be tailored to individual client’s needs) were the primary reasons for selecting eMaint X3. After the completion of on-site training and custom configurations, they began rolling out the full-service program to clients. SDI requires that eMaint X3 be utilized as part of every full-service maintenance contract to ensure that preventive maintenance best practices are in place and equipment uptime is maximized.
eMaint X3 is utilized to track all work requests and schedule PM and repair work orders at each client location. Reorder points are set for parts and POs are auto-generated when the on-hand balance falls below the reorder point. They also use eMaint to provide each client with customized reports and graphs at a detail and summary level.
Jim Baum, head of SDI's Maintenance Services Division, notes that although SDI had extensive requirements for a CMMS provider, he believes that eMaint has surpassed their expectations in every way. Thanks in large part to the reliability and flexibility of X3, SDI has been able to grow their client base to a total of thirty active accounts (seven of whom are full-service accounts) and bring on new customers each month.
For its full-service clients -- including distributions centers for Gildan, Argix Direct, IDS, BCBG, Bon Ton and Stage Stores -- SDI uses eMaint X3 to track and manage maintenance of all equipment.
SDI field technicians are able to login to their eMaint system remotely via mobile laptops to manage work orders, PMs, and parts requirements for other customer locations, including distribution centers for JC Penney, Nordstrom, Jimmy Jazz, MedTurn, Tommy Hilfiger, and Signal Products, among others. UPS, one of SDI's largest full-service clients, values eMaint because of its extensive reporting capabilities. The reports, which are auto-generated and auto-emailed weekly and monthly, provide vital data to all levels of management that enable both UPS and SDI to spot trends quickly.