SDI Industries Expands Maintenance Services Using eMaint X3

Background

SDI Industries, based in Pacoima, California, provides turnkey material handling solutions to large-scale distribution centers world-wide. Over the past 30 years, they have evolved from an equipment manufacturer to a total logistics and distribution fulfillment solutions provider. The Maintenance Services Division provides full-service maintenance packages and on-site maintenance technicians to maintain the material handling systems and oversee all of the maintenance functions of a customer's distribution center.

“We require that eMaint X3 be utilized as part of every full- service maintenance contract to ensure preventive maintenance best practices are in place.”

Jim Baum Director of Maintenance Services SDI Industries

Challenge

The Maintenance Services Division needed a CMMS solution that could be implemented at client locations as part of their full-service maintenance package. They needed a system that could be deployed at multiple locations, had a comprehensive feature set (including integrated inventory management and preventive maintenance) yet was easy- to-use.

Choosing eMaint

The Maintenance Services Division needed a CMMS solution that could be implemented at client locations as part of their full-service maintenance package. They needed a system that could be deployed at multiple locations, had a comprehensive feature set (including integrated inventory management and preventive maintenance) yet was easy- to-use.

Results

Jim Baum, head of SDI's Maintenance Services Division, notes that although SDI had extensive requirements for a CMMS provider, he believes that eMaint has surpassed their expectations in every way. Thanks in large part to the reliability and flexibility of X3, SDI has been able to grow their client base to a total of thirty active accounts (seven of whom are full-service accounts) and bring on new customers each month.
For its full-service clients -- including distributions centers for Gildan, Argix Direct, IDS, BCBG, Bon Ton and Stage Stores -- SDI uses eMaint X3 to track and manage maintenance of all equipment.

SDI field technicians are able to login to their eMaint system remotely via mobile laptops to manage work orders, PMs, and parts requirements for other customer locations, including distribution centers for JC Penney, Nordstrom, Jimmy Jazz, MedTurn, Tommy Hilfiger, and Signal Products, among others. UPS, one of SDI's largest full-service clients, values eMaint because of its extensive reporting capabilities. The reports, which are auto-generated and auto-emailed weekly and monthly, provide vital data to all levels of management that enable both UPS and SDI to spot trends quickly.

• Ability to quickly adapt to different clients' needs
• Intuitive interface shortens learning curve
• Track work requests, PM's, repair work orders, and parts inventory
• Technicians are able to access eMaint anywhere with laptop computers
• Auto-generated purchase orders based on reorder points for improved inventory turns
• Automated monthly reports and accompanying graphs that are customizable for individual clients