eMaint is thrilled to be awarded a Bronze Stevie Award in the Customer Service Department of the Year category for the third year. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. More than 60 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards and International Business Awards.
eMaint’s achievements include an expansion and restructuring of the Professional Services team to facilitate greater customer success. This commitment to customer success, coupled with extensive online and in-person training and professional services, has paved the way for eMaint’s sustained customer retention rate of 90+%.
“It is the mission of our Customer Success team to deliver ‘Service on 11.’ This means ensuring eMaint is not only meeting, but exceeding, customer expectations,” said Jennifer Einhorn, CCO of eMaint. “Receiving the Stevie Award yet again helps to recognize and reinforce our efforts on a national scale.”Read Press Release