OCCG implemented eMaint X3 in 2009, to replace Datastream, and immediately began to see improvements. There we no unforeseen challenges in setting up eMaint at each of the seven of the sites, thanks in large part to the support staff. Customer support was a key criteria in the CMMS software selection process. They have been more than pleased with the eMaint's service. eMaint's bilingual support staff has helped facilitate setup at both the U.S. and Mexican plants. An intuitive interface and helpful training tools helped managers and mechanics quickly learned to use the X3 system and overcome their initial hesitation to change. Many of the on-site mechanics take part in the eMaint X3 workshops and Best Practices webinars to further increase operational efficiency in all of their plants.
Based on the smooth transition, OCCG has decided to implement eMaint at two additional plants they are opening within the next 18 months. OCCG is confident that these plants will have a great start because of eMaint's support staff, easy-to-use interface and the ability to implement purchase orders to manage inventory from day one.
eMaint helped OCCG both gain complete control of their multi-site inventory, as well as improving the efficiency of its maintenance operations. Maintenance managers at multiple sites know exactly what their inventory is and are able to easily share parts across multiple locations. Downtime has been decreased by 1%. Maintenance workers can continually track labor and inventory with hand-held devices throughout the day, reducing time-consuming manual paperwork at the end of the day. As a result, the mechanics' overtime has been reduced by 1/2 hour per day, per person along with a reduction in the the natural human error that results from manual paperwork. In spite of initial hesitation to learn a new system, the mechanics quickly embraced the ease of use of X3.
- Mobile access reduces data entry
- Intuitive interface shortens learning curve
- Reduced mechanics' overtime by 1/2 hour per day, per person
- Multi-Site Configuration Support
- Improved inventory management across multiple locations
- Bilingual support staff
"eMaint has helped us eliminate manual data entry, reduce overtime by 1/2 hour per day per mechanic, reduce downtime by 1% and improve inventory accuracy across seven locations."
-Bill Chant, Group Maintenance Manager