Oyster Bay Beach Resort is located on Dawn Beach on the Dutch side of St. Maarten. The resort consists of 182 guestrooms, one marina, two restaurants and two bars, a full-service spa, fitness center, and over 20 luxury timeshare apartments. Using an ad hoc system for dispatching work orders, Ricardo Perez (General Manager) and the maintenance team wanted a way to generate history to offer insight into decision-making, such the frequency of maintenance cleaning schedules, and to manage utilities costs and determine what equipment was in need of repair. They selected eMaint CMMS last year.
The company’s implementation was very successful because the team laid the groundwork of configuring the system prior to having the eMaint team come onsite for training. When an eMaint Implementation Specialist visited, the team was trained with their use case in mind, using personalized terminology. They created Standard Operating Procedures (SOPs) and conventions when working within the system to increase user adoption, such as using drop-down menus for standardization in reporting. Since implementation, Oyster Bay Beach Resort has seen:
- Immediate Return on Investment through monitoring and rescheduling outside contract work
- Proof of labor for homeowner association billing
- Improved efficiency and accountability by tracking employee performance
- The ability to identify and correct recurring maintenance issues
“With eMaint, we have the ability to detect, analyze and solve costly maintenance issues like never before. The system paid for itself within the first six months of use.”
-Ricardo Perez, General Manager, Oyster Bay Beach Resort