CMMS Solutions for Service Providers
Field and Service Providers everywhere are concerned with improved scheduling and response times, controlling costs, getting paid faster and improving billing accuracy – all while ensuring a high level of customer satisfaction.
eMaint provides the tools required for service scheduling and dispatch, work order and ticket tracking, customer service, efficient billing, and mobile access to service information.
eMaint service order software provides the tools to make sure that work is properly dispatched. Work entry screens makes it easy to record the activity, capturing the customer information, job details, and making sure the proper personnel get assigned at the right time. The eMaint Work Order center allows you to know what needs to be done, who it needs to be done for, and who’s going to do it. Work orders can easily be sorted by customer, priority, region, problem type, or other user-definable filters.
The planning and scheduling tools enable you to easily check availability of personnel, verify skill sets required, and schedule the work. The tool includes customizable filters to view work by customer, trade, location, problem type, or any other criteria needed to suit your business process.
Each vendor is assigned a unique login that grants them access only to the information you choose to share with them in a fully customizable view.
With eMaint, you will be able to calculate response time and completion rates, track performance, and provide customers with greater visibility into your performance and response levels.
Use eMaint as a customer information portal to improve communication, response time and overall satisfaction.
Managing maintenance on multiple customers' assets within one system can be challenging. eMaint X3 makes it easy by allowing you to store and group assets by customer.
Let’s face it: there shouldn’t be a “one size fits all solution” to managing work requests. Different customers may have different requirements. For some, simplicity is the key. Our “You’ve got work” feature makes submitting work requests as easy as sending an email. Others require a more robust solution.
The “My Requests” feature not only provides a customizable form for detailed entry of the request, it provides a complete service portal where customers can view their complete service history -- the status of pending, open and past work requests, all with their own secure login.