Green Light Group Case Study

Customer Since: 2014 | Industry: Service Provider
Increased Customer Satisfaction
Through Personalized Views
Increase of 20%
On-Time Work Competition
Improved Accountability
With Dashboards and Tracking

Green Light Group Gains Visibility into Labor and
Offers Clients Flexibility and Enhanced Service

The Green Light Group performs maintenance and repairs on industrial floor cleaning equipment for clients including hospitals, school districts, government agencies and retail service providers. After a failed project with a different CMMS provider, Green Light Group went with eMaint in 2014. Today, Green Light Group’s usage of eMaint ranges from managing day-to-day work requests and work orders to analyzing performance and profitability data.

BACKGROUND

The Green Light Group performs maintenance and repairs on industrial floor cleaning equipment for clients including hospitals, school districts, government agencies, as well as retail service providers such as Prestige Maintenance. Adam Carroll, Business Analyst at Green Light Group, manages eMaint CMMS and works to provide accurate data to analyze the profitability of each business unit and assess operational efficiency.

THE CHALLENGE

After a failed project with a different CMMS provider, Green Light Group went with eMaint in 2014. A key driver in searching for a CMMS was to develop a better understanding of where Green Light Group stood on key metrics related to staffing, profitability by location, average turnaround time on work orders, and more.

IMPLEMENTATION

Carroll taught himself how to use eMaint, and attended Xcelerate15 and Xcelerate Local events to gain more formal knowledge of the system. His major undertaking during the implementation process was to improve the quality of data input into eMaint, and to continuously update the system with clean information, which is key for accurate reporting.

RESULTS

Today, Green Light Group’s usage of eMaint ranges from managing day-to-day work requests and work orders to analyzing performance and profitability data. Adam developed reports to gain insight into how many work orders mechanics complete each month, and to track work orders by business unit, client and/or technician.

The Dashboards Green Light Group developed in eMaint offer knowledge into work completion rates and response time, sparking increased accountability for both management and technicians to make sure work is completed in timely fashion. From implementation to today, Green Light Group has seen a 20% increase in on-time completion of work.

Green Light Group uses eMaint to keep track of locations of assets and history, including date/time of repair and associated costs, helping the company make repair vs. replace decisions. The ability to analyze profit by location offers critical insight into financials as well. For example, the company learned which markets were unprofitable, which prompted them to realign territories.

eMaint allows for clients in diversified locations to submit work requests, which are automatically turned into work orders and sent to technicians, then to billing. Within each client’s personalized portal, they can track requests and status of work orders. Green Light Group is also able to offer personalized reports for each of their clients, offering data and business insight as a value added service.

BENEFITS
  • Increased on-time work completion rate by 20%
  • Gain insight into work efficiency and supports repair vs. replace decisions
  • Improved accountability with dashboards and tracking progress of work orders
  • Improved customer satisfaction through personalized views

“One of my favorite things about eMaint is the ability for the end user to do personalized forms and fields. I know I always have an answer waiting for me from Customer Support, but the flexibility to tailor forms and fields to my specifications is great.”

Adam Carroll, Business Analyst, Green Light Group
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