Putting the SaaS into CMMS/EAM Software

By: Hannelore Fineman, Executive Vice President, Partner, eMaint


The term Web 2.0 is commonly used to describe the changing trends in the use of the Internet. Web 2.0 innovations have resulted in adoption of the internet “as a platform that is spanning all connected devices; Web 2.0 applications are those that make the most of the intrinsic advant ages of the platform: particularly delivering software as a continually – updated service that gets better the more people who use it” by Tim O’Reilly, 2005) and “going beyond the page metaphor of Web 1.0 to deliver rich user experiences”

The Software as a Service (SaaS) model as part of the Web 2.0 revolution is considered a very attractive,viable and cost effective solution for delivery of business applications to businesses of all sizes. This has become more apparent in the delivery of computerized maintenance management system (CMMS), also known as Enterprise Asset Management (EAM), where increased internet availability to maintenance and facility management departments of organizations is occurring everywhere.

What is SaaS?

Software-as-a-service (SaaS) is a model of software deployment, where the application is provided as a service to customers across the internet. You can think of the SaaS as “renting” the software to customers who access it remotely, most commonly over the Internet. The SaaS provider hosts the application, which it owns, on secure servers that it owns, operates, and maintains.

SaaS providers are responsible for maintaining the application and providing access to it, and offering subscriptions to its service, generally a per-user fee that is paid monthly or annually. The user pays a fee to the SaaS provider for its hosting services, and can log into their system online, via a standard web browser. The subscription fee includes maintenance of the application, system updates and upgrades, and often includes unlimited technical support. The SaaS provider and the subscriber enter into an agreement that specifies the services being provided, the service level, and the terms of use.

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