New subscription bundles incorporate dedicated Account Management and access to eMaint University Learning & Community portal.
January 2, 2013 (Marlton, NJ) – Building upon its software as a service model of delivering CMMS solutions to meet the evolving needs of its customers, eMaint announced this week a new SaaS model designed to make its training and implementation services more accessible and easily scalable.
Effective January 2, 2013, eMaint is offering tiered subscription plans that bundle a range of on-demand training, system implementation and account management services with its CMMS/EAM solutions.
“We know our customers are more successful when their teams get maximum training and support. That’s why eMaint University has a customer retention rate of over 90 percent,” explains Brian Samelson, CEO and President of eMaint Enterprises. “We listen closely to our customers, and we learned that the best way to help more companies access these services is to price them so they scale along with our clients’ needs.”
eMaint began offering its X3 CMMS solution for a flat $40 per user per month in 2002. The subscription fee includes unlimited technical support and automatic upgrades as they become available without need for additional purchases.
In 2007, the company introduced eMaint University, a subscription-based on-demand training platform that delivers unlimited courses, tutorials and workshops to eMaint users. In 2010, eMaint expanded its subscription-based services with the launch of its Rapid Start implementation in which a dedicated account team works closely with a customer’s inhouse team to set-up, configure and launch eMaint X3 specific to the client’s business operations.
“What we have since learned, however, is that customers benefit from a dedicated account manager available on demand at any time, not just during initial implementation,” says Samelson.
Previously, clients paid separate, flat fees for these services, no matter what their company size. Under the new subscription service plans that eMaint is introducing this week, customers will have the option to purchase these services as part of their per-user subscription fee. eMaint’s “Self Starter” plan bundles eMaint X3 with eMaint University and mobile access eMaint’s “Get Onboard” and “All In” plans combine eMaint X3 access and select system features with eMaint University and a dedicated account management team that delivers a range of remote and on-site planning and implementation services. Customers are able to choose the level of service that best fits their needs and budget.
“Since eMaint was founded in 1986, we have continuously adapted and enhanced what we offer customers in response to what they tell us about their business and the challenges they face,” explains Samelson. “Our motto is, ‘your success is our mission’.”
About eMaint Enterprises, LLC
eMaint is a global software solutions provider established in 1986 with its headquarters based in Estero, Florida and operations centers located in Marlton, New Jersey and Dublin, Ireland. As the leader in Computerized Maintenance Management Software (CMMS), eMaint’s client base consists of over 4000 companies and 35,000 users in 55 countries. Our portfolio of clients range from small & medium sized organizations to Fortune 500 corporations representing manufacturers, service providers, fleet operators, energy and utility companies, healthcare facilities, universities, municipalities, and facility and property managers. eMaint provides the tools for these organizations to manage their maintenance operations to control costs and increase overall productivity.
eMaint has been recognized by the Inc. 5000 2014 List of Fastest Growing Private Companies in America, the Deloitte Technology Fast 500 list and the 2014 Stevie Customer Service Award that honors the achievements and positive contributions of organizations and working professionals worldwide. For more information, please visit www.emaint.com.
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