Global CMMS Provider Awarded for Exceptional Customer Service Three Years Running.
March 8, 2016 (Marlton, N.J.) – eMaint Enterprises, the leader in Computerized Maintenance Management Software (CMMS) solutions, was awarded a Bronze Stevie Award in the Customer Service Department of the Year category.
“Three consecutive years as a winner of the Stevie Awards for Sales & Customer Service is an exciting achievement, and represents that our commitment to customers has remained a top priority throughout eMaint’s growth over the past few years.” said eMaint CEO & President Brian Samelson.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards and International Business Awards.
More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. More than 60 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.
eMaint’s achievements include an expansion and restructuring of the Professional Services team to facilitate greater customer success. This commitment to customer success, coupled with extensive online and in-person training and professional services, has paved the way for eMaint’s sustained customer retention rate of 90+%.
“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”
“It is the mission of our Customer Success team to deliver ‘Service on 11.’ This means ensuring eMaint is not only meeting, but exceeding, customer expectations,” said Jennifer Einhorn, CCO of eMaint. “Receiving the Stevie Award yet again helps to recognize and reinforce our efforts on a national scale.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About eMaint Enterprises, LLC
eMaint is a global leader in Computerized Maintenance Management Software (CMMS) with operations in Florida, New Jersey and Ireland. eMaint’s software solutions helps organizations better manage, monitor and control maintenance operations, resources, equipment and compliance. Established in 1986, eMaint’s client base consists of more than 35,000 users in over 55 countries, ranging from small/medium-sized organizations to Fortune 500 corporations in industries such as manufacturing, facilities, services, fleet, energy, government and education.
eMaint has been recognized by the Inc. 5000 2015 List of Fastest Growing Private Companies in America, the Deloitte Technology Fast 500 list and the 2015 Philly 100 Fastest Growing Companies that honors the achievements and positive contributions of organizations and working professionals worldwide. For more information, please visit www.emaint.com.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.
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