Caris Life Sciences’ two office buildings and laboratory in Phoenix require careful monitoring and maintenance of everything from high-tech lab equipment to basic light fixtures in order to ensure daily operations run smoothly and the company remains in compliance with stringent federal regulations. The company must also process work order requests from the 200-plus scientists who work in the lab, who often require complex equipment to be serviced or modifications made to lab rooms themselves to accommodate new machines.
Caris Life Sciences’ previous system was primarily manual and paper-based, which made facility management difficult, particularly when it came to scheduling predictive maintenance. Additionally, the help desk-based request system they were using to process work order requests was inadequate for handling the complexity of tasks that must be completed regularly. Mark Eichkorn, Director of Facilities and Real Estate, knew Caris Life Sciences required a more advanced CMMS system that would enable automated, repeatable processes, easily organize all data electronically, process work order requests, generate work orders and schedule predictive maintenance.