Case study

Johns Hopkins Radiology Uses eMaint to Maintain Over 92% Uptime Across 7 Facilities

Customer Since: 2023 | Industry: Pharma/Life Sciences

Life Sciences

Customer since 2023 4 min read

SUMMARY

Achieved 92% uptime, 2000+ uptime hours per quarter, and comprehensive downtime tracking
Standardized maintenance management for 3000+ critical medical assets
Simplified medical industry regulatory compliance and audit inspections
Saving 10 hrs / day on data management and upload tasks

BACKGROUND

Johns Hopkins Radiology is a world-renowned medical treatment and research center, with several facilities in the Washington, DC and Baltimore, MD areas. The department has a dedicated maintenance team that oversees critical medical equipment and ensures it is compliant with relevant state regulations.

In 2024, the maintenance team adopted eMaint CMMS to improve compliance reporting, track KPIs, and increase uptime at 7 of its facilities.

CHALLENGES

The Johns Hopkins radiology department has 3000 critical medical assets, including CT machines, X-rays, MRI machines, and a large range of auxiliary equipment.

The team needed a way to streamline asset management and track preventive maintenance (PM) task completion for regulatory purposes. They also sought a software solution to increase operational efficiency, track KPIs, and monitor metrics, such as vendor uptime.

Before implementing eMaint, the analytics team was spending up to 48 hours on each data task. Maintaining records, tracking work orders and asset histories, and managing inventory took up valuable time and effort from team members that could have been utilized elsewhere.

IMPLEMENTATION

The analytics team worked with eMaint customer support to transfer data from 3000 critical assets from their legacy databases onto eMaint. Currently, they use eMaint at 7 facilities, including one new location that just opened in November. The organization uses eMaint CMMS to:

Track asset data
Manage work orders and tickets
Create standardized workflows
Generate reports
Track vendor data
And more

Data-Driven Insights, at High Speed

Madison Williams is the Project Analyst who oversees equipment for the radiology department at Johns Hopkins. She says eMaint is an ideal solution for the department because it provides a single, centralized repository for data. eMaint makes accessing data and creating personalized reports easy for a wide base of users.

"eMaint is kind of like an all-in-one type of deal," Williams explains. "So, you have your asset management, but then you have your work order management, your service or your tickets in one place as well. And then you have the data tools and the reporting tools. So, it reaches people in different roles within a department or even a specific industry."

Williams estimates that eMaint saves her about 10 hours on each major data task, thanks to increased automation and efficiency. She typically has a 48-hour window to complete specific data tasks, but she says eMaint helps her turn those projects around within just one day.

Professional Development with the Power of eMaint

Williams is an experienced, multi-faceted Project Analyst whose skillset ranges from enterprise asset management to coding. Beyond achievements in uptime, standardization, and time savings, she also harnessed the power of eMaint to achieve professional development goals.

Leading the eMaint implementation connected her with teams across her organization and opened opportunities up to work on cross-functional projects related to asset management. Williams oversaw technical manuals, documentation, and SOP creation key to maintaining best practices across facilities like Johns Hopkins. Williams also utilized eMaint to grow her SQL coding skills – using the power of the flexible eMaint platform to customize the Johns Hopkins account and advancing her skills in configuring software to meet complex maintenance management challenges in the process.

Reporting on KPIs and Maintaining Regulatory Compliance

Tracking KPIs and monitoring uptime is a priority for Johns Hopkins Radiology. The organization also has to comply with state regulatory bodies, which means tracking PMs is another key priority. eMaint puts all of this within reach, making compliance a breeze.

The maintenance team also leverages eMaint to standardize workflows and track PM completion rates across 7 locations. To accomplish this, Williams and her team built out standardized operating procedures in eMaint. They used the eMaint customizable work order system to implement rules and commands for each workflow.

To date, they've created 400 rules, each attached to different notifications that remind engineers of the protocols they need to follow when they carry out a preventive maintenance task. Williams says eMaint makes it easy to verify that PMs have been completed, even when the regulatory process is complex.

"It's helped bridge a gap between our physics team and our engineering team, which keeps us in compliance with state officials. When an engineer completes a PM, sometimes the physicist will have to go behind for accreditation and checking reasons, and submit that paperwork to the state. With the workflow commands and rules, we've been able to make eMaint say, Hey, here, this PM is done. The engineer's done this work."

RESULTS

Williams states that she uses eMaint to track vendor downtime and "hold them accountable." Thanks to eMaint downtime tracking, the team has confirmed vendors are maintaining uptime rates exceeding 92%. Total vendor uptime consistently exceeds 2000 hours per quarter.

Madison Williams loves how eMaint connects tables and brings all key asset data together in one location, right at her fingertips, instead of spending time searching databases. She also values the CMMS' robust reporting functions. eMaint has saved the team significant time, effort, and resources – making it easier to demonstrate regulatory compliance and to track uptime.

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Johns Hopkins Radiology Uses eMaint to Maintain Over 92% Uptime Across 7 Facilities

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