Faster, smarter, automated — built to work as hard as you do
Work order management is at the core of your operation. You need a system that never takes a break. eMaint allows you to create, assign, and close work orders from any location. No paperwork, duplication, or black holes.
Real results
Proper work order management is a game changer
Take control of the work order process
Lost sticky notes. Email chains. Embarrassing “I thought you were handling this” moments. Our approach ensures that every request is captured, assigned, and tracked with a complete audit train from start to finish.
Know what’s really happening
Easily access your backlog, technician workload, and completion details in real time. Spot issues before they become emergencies. Make every decision based on actual data.
Keep your operation protected
You’ll have records of who did what, when, and why. So, when audits, warranty claims, or liability questions come up, you don’t have to scramble to reconstruct what happened.
Core capabilities
Built for real-world maintenance management
Go from problem reported to technician assigned in less than a minute
Anyone on your team can submit a work request through the portal, email, mobile app, or voice call. It gets automatically routed to the right person based on priority, skillset, location, and workload. The workflows where it needs to go.
- Process requests from different channels
- Similar requests get flagged before they create redundancy
- Auto-assignment is based on trade, location, availability, and priority
- Outstanding jobs are escalated when work is unassigned or overdue
Work wherever the equipment is
We give technicians everything they need, right in their pocket. No matter how remote the site may be, work queues, asset history, parts availability, instructions, and job status documentation are all accessible offline.
- Work in dead zones, sync when connected
- QR code scanning on equipment pulls up work orders and asset history
- Photo and video documentation attached to work records
- Digital signatures for authorization and verified completion
Get a complete audit trail with real-time metrics
Every action is timestamped and fully documented — when it was assigned, how long it took to resolve, what was done, and who signed off. Dashboards show backlog, completion rates, and workload, not to mention compliance documentation auditors and warranty claims require.
- Full audit trail with timestamps, user tracking, and change history
- Dashboards updated in real time showing open/overdue work, backlog, and completion metrics
- Hour and cost tracking tied to work orders for accountability
- Compliance-ready reports for audits, warranty claims, and liability defense
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Asahi Kasei Plastics North America Hits 97% On-Time PM Completion Rate with...
Asahi Kasei Plastics North America ( APNA ), an automotive plastics manufacturer, continuously works to improve its preventive maintenance program. A decade ago, the company realized its paper-based...97% on-time PM completion rate achieved
Dive into a real work order—from request to close
Experience how a maintenance request becomes a work order, gets assigned, how it’s updated from the field, and closed with full documentation. See how the process works and how it could transform your team.
Where the plan meets the work
Fluke sensors gather vibration, temperature, and ultrasound data. eMaint interprets the readings. The moment a threshold is crossed, the CMMS triggers a prioritized work order. The technician receives it on their device — with asset history, linked manuals, and spare-parts availability already attached. Every step connected. Every team aligned.
Find out more
Conquer work order management
FAQs
Some common questions we can answer right now
Most importantly, it should capture every request, regardless of the source. It shuold also automatically route work to the right people, let technicians update from mobile without office trips, maintain complete audit trails, and give managers real-time visibility into backlog and completion. It should also prevent duplicates, enforce authorization workflows, and connect work orders to assets and inventory for complete operational context.
We’ve got you covered. Not only will we migrate your existing work order history and asset data during implementation but your team can continue using your current approach while adopting eMaint. Most teams are fully transitioned within 2–3 weeks.
Our system flags potential duplicates based on asset, location, and description keywords before the work order is even created. Your coordinator gets an alert and can merge them, link them as related, or confirm they're separate issues.
It’s highly unlikely. You can configure approval workflows that require manager sign-off before work starts, especially for high-cost repairs or contractor work. Additionally, the system won't let technicians close work orders without proper documentation. Better yet, everything's timestamped so you can see what happened when—which protects you in the event of an audit or liability situation.
eMaint is a true native mobile app rather than a mobile-responsive website. It works offline, uses your phone's camera and scanner, and generally functions like a consumer app. Technicians can view their work queue, update status, attach photos, and close jobs without ever touching a computer. Most report it's easier than the paper system.
Real-time dashboards show exactly what's open, overdue, in progress, and completed. Those are broken down by technician, priority, or asset. Additionally, you can set up automated daily or weekly reports that email summaries to stakeholders. You can spot bottlenecks immediately and have the data to justify resource requests when workload proves you need more help.
Here to help you accomplish more
We’re dedicated to redefining what’s possible in maintenance management. See what we can do for you.