eMaint Customer Support Center
Your success is our mission. Anything less is unacceptable.
Customer Success Portal
Access all the tools you need to succeed with eMaint CMMS, including CMMS articles, live chat, support cases, and an idea port.
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Train online with 24/7 access to courses on eMaint and best practices. To access, log in to your eMaint account and click “eMaint University.”
Customer support
18 hours of live support
3:00 am – 9:00 pm EST / Monday – Friday
Global language support
Native English, Spanish, Portuguese, and Chinese support.
Real-time chat translation to other global languages.
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Troubleshoot / email
Use our troubleshooting tool to get the answers you need right away
Response time
Response time is defined as the length of time between when a call is received by our Support Department and when a Support Specialist contacts the client. eMaint provides response times based on the severity of the issue reported, but will often have a support issue resolved well within the time ranges indicated.
- Critical
Response Time:1 hour or less
The customer’s application is down and inoperable. All users are unable to use the system. The customer’s productivity is threatened. - High
Response Time: 2 hours or less
Incident with the system that directly affects the functions essential for day-to-day operations for all users of the system. - Medium
Response Time: 4 business hours or less
The customer’s application is slightly limited. The situation has impaired operations, but most business operations and user productivity continue. - Low
Response Time: 8 business hours or less
The customer’s application or user productivity are not affected, or it is a procedural issue that is being reported.