TDM began implementation by having eMaint migrate all data from MP2 and their previous work request system, including assets, PMs and work history. Smartphones were purchased for all maintenance technicians to access eMaint MX Mobile. With safety as a company-wide priority, eMaint CMMS is used to ensure that safety work orders are completed quickly and efficiently through phone notifications. Other work requests are submitted by over 300 requestors through a link on their company intranet. Calibrations are also managed through eMaint to meet quality standards. High-level visibility from a corporate perspective is another priority of TDM, so a “roll-up” account was setup with a consolidated dashboard of data from all four facilities.
eMaint CMMS is also utilized to improve and measure TDM customer satisfaction. When a customer request is submitted through the request area, it is automatically approved and an auto-generated confirmation email is sent out, along with additional follow-up emails. A customer satisfaction survey, developed by Facilities Manager Bill Geal, is also automatically sent at random to 2 out of 10 customers who submitted a corrective work order.