Located on Dawn Beach on the Dutch side of St. Maarten, Oyster Bay Beach Resort consists of 182 guestrooms, one marina, two restaurants and two bars, a full-service spa, fitness center, and over 20 luxury timeshare apartments. Ricardo Perez is the General Manager at Oyster Bay Beach Resort, responsible for the day-to-day operations and management of the entire resort, as well as an apartment complex and the marina.

The resort had a manual, ad hoc system for dispatching work orders prior to eMaint, with no way to reconcile contractor invoices or analyze efficiency, asset history or track previous work. Oyster Bay Beach Resort wanted a way to generate this history to help with decision-making, such the frequency of maintenance cleaning schedules, and to manage utilities costs and determine what equipment is in need of repair.

Perez and his team began training by utilizing eMaint University, eMaint’s interactive online training portal. They got started setting up forms and assets, using their resort-specific terminology for parts, jobs, etc. Rooms and buildings were established as assets, and items in each room (such as furnishings, HVACs and water heaters) were placed within their asset hierarchy.

Oyster Bay Beach Resort then had an eMaint Implementation Specialist come onsite for training. Because the resort had laid the groundwork of configuring the system prior to the onsite visit, the company was trained with the use case in mind, using organization terminology. They created Standard Operating Procedures (SOPs) and conventions when working within the system to increase user adoption, such as using drop-down menus for standardization in reporting.

Perez reports that eMaint CMMS more than paid for itself within the first six months of use by offering visibility into work performed by contractors and by room. This provided insight into where savings could be realized.

Oyster Bay Beach Resort currently tracks work requests, work orders and labor performed. This information has helped Perez notice labor inefficiencies by comparing time spent by each maintenance team member on specific tasks. This resulted in greater accountability, and presented opportunities for further training to increase productivity.

Perez and the team also utilize eMaint to identify recurring maintenance issues and spot trends. For example, by importing water and electric meter readings they noticed major fluctuations, which allowed them to troubleshoot and fix irregular leaks. Perez frequently runs reports on these trends to make continuous improvements. He relies on meter reading graphs, a variety of ad hoc reports, and reports on work order completed by employee/vendor to help improve visibility into resort operations.

Oyster Bay Beach Resort uses eMaint to track and report on maintenance performed at the resort’s apartment complex. Perez’s team performs work for the complex and bills the homeowner association (HOA) for their services. eMaint CMMS provides evidence of the necessary parts and labor, supporting invoices and billing.

• Achieved immediate ROI through monitoring and rescheduling outside contract work
• Provides proof of labor for HOA billing
• Improved efficiency and accountability by tracking employee performance
• Identified and corrected recurring maintenance issues

Ricardo Perez, General Manager, Oyster Bay Beach Resort