Case study

“For the price, you can’t beat eMaint’s product for its flexibility and features.”

Customer Since: 2012 | Industry: Facilities Management

Facilities

Customer since 2012 3 min read

Schneider Electric provides project management services to help clients get their processes up and running. Prior to implementing eMaint, Schneider Electric had a CMMS solution that was not user-friendly, and lacked the ability to customize screens. With eMaint CMMS, Schneider can offer the personalization that clients are looking for.

Increased Customer Satisfaction With Personalized Solutions
Improved Compliance From Regulations Such As OSHA
Increased Ability To Make Data-Driven Decisions

BACKGROUND

Schneider Electric is a 179-year-old company, specializing in the development of technologies to make energy safe, productive, and green. The company also provides project management services to help clients get their processes up and running. Jeffrey Martin is the Quality Systems Specialist and a Facilities Project Manager for the Nationwide Critical Facilities Operations department, managing work and creation of procedures for data center clients, such as major financial institutions, banks and telephone companies.

THE CHALLENGE

The data centers managed by Schneider Electric can include multiple buildings per site, with a conservative estimate of 1,400 assets to track and manage for each. With the 18 live data centers managed by Schneider Electric Facilities Operations Team and an estimated total of 25,000 assets, asset management would be nearly impossible without the right system.

Prior to eMaint, the Schneider Electric maintenance department had an inflexible CMMS system, lacking a user-friendly interface and the ability to customize screens. Their new CMMS system would need to be a web-based solution with flexibility to change and customize fields, robust reporting and mobile capabilities with barcode scanning. Because data centers require 100 percent uptime, keeping track of past and upcoming maintenance is vital. After gathering information on ten different systems, the Facilities Operations department chose eMaint as their CMMS solutions provider.

IMPLEMENTATION

Due to Martin’s past experience with CMMS systems, the intuitiveness of the product, and the company’s partnership with eMaint, the go-live process was very smooth. To streamline processes, Schneider Electric developed an eMaint master account that can be duplicated and updated when new clients come onboard. The company also utilizes eMaint’s private branding option as a value added service for clients.

During implementation, members of the eMaint Services Team performed an on-site visit to “train the trainers” on the system. Martin and his team also developed a training handbook for new employees and to keep seasoned employees up-to-date on training and how-to’s.

RESULTS

With eMaint CMMS, the Schneider Electric team captures downtime, wrench time, tasks, hours spend on equipment, and Preventive Maintenance (PM), Corrective Maintenance (CM) and Predictive Maintenance (PdM) data to generate reports. This provides their data center clients with meaningful information to assist in decision-making, such whether to repair or replace equipment. Schneider Electric also uses eMaint’s maintenance scheduling tools to keep heating and cooling of the centers at safe levels and achieve OSHA compliance.

eMaint offers the personalization that Schneider Electrics’ clients are looking for, as each data center has unique needs and challenges. Schneider Electric also uses eMaint to show clients their value as a data center manager by comparing data about where the client was when they started working with them, to where they are now.

BENEFITS

Improved ability to make data-driven decisions by capturing downtime, wrench time, tasks, hours spend on equipment, and PM, CM and PdM data
Gained higher customer satisfaction by providing each customer with a personalized solution for their unique needs
Improved internal and external compliance for regulations such as OSHA
Achieved rapid implementation of system in only a couple of months with their eMaint partnership

“For the price, you can’t beat eMaint’s product for its flexibility and features.”

Jeffrey Martin, Quality Systems Specialist & Facilities Project Manager, Schneider Electric

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“For the price, you can’t beat eMaint’s product for its flexibility and features.”

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“eMaint has improved our ability to make sure all guest requests are completed, units are being properly maintained and costs are allocated to the correct association – all in one easy to use system. “

“eMaint CMMS has allowed us to complete three times the volume of work orders in one third of the time within months of implementing the system.”

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Customer Stories

Resource Center Hub

See eMaint in Action

Keep Exploring

“eMaint has improved our ability to make sure all guest requests are completed, units are being properly maintained and costs are allocated to the correct association – all in one easy to use system. “

“eMaint CMMS has allowed us to complete three times the volume of work orders in one third of the time within months of implementing the system.”

Grinnell College Increases PM Completion by 27% and Saves 15hrs Per Week with eMaint

Time is money. So let’s save both.

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Time is money.  So let’s save both.