CMMS Software Support Services
eMaint's Award-Winning "Service on 11"
Crown Metal Packaging
eMaint Customer Since 2008
At eMaint, we understand that having the service and support you need from a vendor you can trust is paramount. Your success is our mission. Anything less is unacceptable.
As an entrepreneurial software company, we've always tried to be different from our competitors. We use our size to our advantage and deliver to our customers what we know our competitors can't -- immediate and personalized support and service that goes beyond customer expectations. We push ourselves to capacity - sometimes even beyond capacity - to deliver "Service on 11".
At eMaint, "Service on 11" means coupling superior technology skills with personalized support. Our product specialists - indeed all our team members -- take pride in being responsive to client needs over the entire lifecycle of a customer. The personalized aspect to support is epitomized in the people we hire, the systems we develop and the way we interact with customers.
We partner with each of our clients to ensure a successful implementation of X3 from start to finish. It is through this philosophy of partnership that during our 27+ years of experience we have enjoyed a retention rate of over 90% from our existing client base, a far cry from the industry average of up to 80% failure rate of CMMS implementations in the first year.
We believe that to provide ultimate service, it requires fostering a community. In the eMaint Ideaport we encourage our clients to share suggestions for new features they would like to see in future updates. Other community members can then vote and comment on the ideas. The most popular ideas move up the list, which is reviewed by eMaint staff on a daily basis to select which features can be included in upcoming updates.
While any organization can claim to have good customer service, eMaint is pleased to have been the recipient of a 2014 Stevie Award for “Customer Service Department of The Year.”
Support for your eMaint system is available by phone from 3:00am - 9:00pm ET, Monday - Friday, or via e-mail: .