What is a Work Order Software?

Work order software provides a work order management system for organizing the tasks a company needs to complete for its facilities or customers. Work order software acts as both a blueprint and a central location for companies to refer to because it stores and presents all work orders in one interface.

Work order software and its features elevate user experience. Outside of managing work orders, work order software lets teams better communicate and complete tasks. Companies that use work order software often gain time, profit, and high levels of efficiency in the workplace.

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Work Orders and Work Order Software

What is a work order? Work orders authorize maintenance, repairs, or operations. Work orders have long been an essential part of many businesses, especially within the maintenance industry. Work order software helps create a standardized process for organizing and presenting work orders.

Before work order software, work orders were processed using pen and paper and folder filing systems. Today, maintenance teams often turn to work order software for greater efficiency, letting teams effectively schedule, execute, and report on all work orders.

Work order software is useful to technicians as they plan their day-to-day schedules. It offers clear instructions, execution timelines, and other relevant Leaders can be sure work is completed on time and within budget with features that let them plan, schedule, and communicate throughout all levels of production.

Systems That Use Work Order Software


Computerized Maintenance Management Software (CMMS) is similar to work order software. CMMS offers a system to help organize all data needed in one platform. Work order software differs is a simpler system that focuses only on work orders.

CMMS helps organizations manage assets, inventories, and actions that affect a business goal like work orders, facility, or production equipment. CMMS also has customizable features that allow users to access cross-departmental data anytime. CMMS and other work software systems help align best practices across a business and its goals.

Any industry or facility that has equipment—whether small or large-scale operations—can benefit from CMMS. Some benefits include:

  • Track labor time
  • Report historical metrics
  • Provide real-time insights into M&R activities
  • Ensure parts inventory for needed tasks

To learn more about a CMMS, see our What is a CMMS? explanation page.


Enterprise Asset Management (EAM) uses data to check if assets are safe, healthy and functioning. EAM is an advanced version of both work order software and CMMS because it manages an asset’s full lifecycle—the design, installation, maintenance, and decommissioning.

To learn more about EAM, head to our EAM Software explanation page.

Components of Work Order Software

Work order request form

A work order request form communicates work that needs to be completed. After a request is submitted, work order software assigns the job to a technician and verifies parts in inventory to ensure the tools needed are available. This allows for an efficient and accurate start to the work being requested.

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Work order management

Effectively managing work orders is vital to any business in the maintenance industry. Work order software presents an easy-to-navigate dashboard with tools and features that allow maintenance teams to communicate and complete work effectively.

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Work order lists

A work order list communicates new work orders as well as those in progress or near completion. By organizing and presenting work orders in a list view, maintenance teams can maintain their work more effectively.

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Work order communication

Work order software helps users navigate and communicate work order information. Work order software lets users easily communicate through message and email features. Work order software also communicates with itself when configuring and analyzing data.

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Work order notifications

A work order notification keeps leadership and maintenance teams informed of the latest happenings. It immediately notifies users about new important information like changes to work orders, new labels, newly submitted work orders, completed tasks, and much more.

Want to see how we can streamline your maintenance?

Top 3 Features and Benefits of Work Order Software

  1. Mobile and easy to navigate

Businesses that use the dashboard and reporting features of work order software often reduce downtime, cut costs, improve uptime, and much more.The best work order software is mobile.

This mobility gives users the ability to instantly and effectively manage work orders and issues as they arise.

  1. Preventive to predictive maintenance

Businesses that use work order software often go from using preventive maintenance to predictive maintenance practices. Because work order software can use real-time asset data, technicians often complete the work needed before equipment breaks down.

  1. Support

Work order software is a full solution. When businesses implement work order software, it is important to ensure all users are properly trained to gain the best result

Testimonials of Work Order Software Users

“World-class maintenance is what we strive for, and world-class maintenance programs use a CMMS.”

⇒ Nichols Farm increases work order completion rates by 400% using eMaint CMMS

Christopher Kennedy, Maintenance Planner, Nichols Farms

I really like the system. If we didn’t, we wouldn’t be moving it into our other groups. People are seeing benefits from it. We’re getting better at things.

We’re getting better information. And the capabilities are seen by people and understood to be a benefit. What’s really been a big success for us is getting the information, [getting] what we need to know on how we’re operating.

⇒ Martinrea standardizes EAM across plans with 95% completion rates using eMaint CMMS.

Brent, Technical Group Manager, Martinrea Metallics

The commitments from the eMaint team to help us reach our goals, as well as the constant software upgrades are the best things about eMaint.

⇒ Cactus Drilling Co., LLC, had a goal of increasing work order completion rates, and they achieved it with a new CMMS.

Kenny Boyanton, CMMS Coordinator, Cactus Drilling Company, L.L.C.

eMaint’s Professional Services team not only provided on-site training for the entire team, but also ensured the system was configured to match our exact specifications, helping us achieve results rapidly.

Doyle L., Plant Foreman, XTO Energy Denver City, TX

Fluke Case Studies and Work Order Software

Frequently Asked Questions

  1. What is work order software?

Work order software is software that organizes work order data for businesses. This helps teams better plan, schedule, manage, and complete work order from both internal and external customers.

  1. What are the benefits of work order software for maintenance teams?

Work order software saves businesses time through its accurate and instant work order management ability. The best work order software is reliable and mobile-friendly, which creates efficiency by giving users unlimited access.

  1. What is the best work order software for my organization?

The best work order software has customizable features and functionalities that let users have their ideal system. A business should choose the work order software that best accommodates all aspects of its functions, goals, needs, and budget.

Cost can be affected by things such as:

    • Size of organization
    • Number of users
    • The scale of integration with operations
    • Budget

Work with our team to find the best work order software solution for you.

  1. Who keeps track of work order requests within an organization?

Work order software users don’t keep track of work order requests because their software does it for them.

Work orders and their statuses can be seen clearly through the list-view feature. Managers benefit from features that let them check on work statuses, monitor completion rates, and ensure tasks are completed according to standard procedures.

  1. How do managers issue work orders or work requests?

Work order software usually has two methods of delivering work requests to technicians. Manual entries and management are always an option, but it is not the most efficient. The best software can automatically designate work to the technician with the most ideal skillset, time, and location available.