Implementation, consulting and technical services

eMaint’s commitment to customer success extends far beyond creating exceptional CMMS software. We go to great lengths to provide organizations with all of the resources and information they need to not only get the most out of our software, but also to gain best practices insights for achieving maintenance success. At eMaint, we have one goal: to provide prompt and personalized support and service that goes beyond customer expectations. When it comes to customer service, our dial doesn’t stop at 10 – we push ourselves even further to provide “Service on 11.”

Professional Services2018-07-10T14:45:09+00:00

1. Implementation Service: 10 Keys to Success Approach

During this intensive service, an eMaint Senior Consultant will guide your implementation team through eMaint’s proven 10 key steps to a successful CMMS implementation. After you have defined your CMMS project goals, this on-site engagement may encompass a broad range of activities:
  • analyzing your current operational state,
  • reviewing your existing data,
  • making recommendations on effective data gathering and asset hierarchy structuring,
  • performing initial system configuration to support your initial implementation goals and
  • developing your implementation timeline.
The natural conclusion of this event is to experience your first soft go-live. Afterwards, your account management team will continue to work with you to fulfill follow-up requirements.

2. CMMS Implementation Assessment

A CMMS implementation assessment is a comprehensive and systematic analysis. It identifies the current state of the organization with respect to an initial eMaint CMMS implementation. This assessment is ideal for customers who are implementing their eMaint CMMS in a multi-site or multi-departmental environment. An eMaint CMMS Senior Consultant will facilitate a meeting with your key stakeholders. The consultant will then analyze your current CMMS operational state and determine your desired optimal state. FInally, the consultant will produce a comprehensive CMMS Implementation Assessment Report based on the findings and information gathered during the stakeholder meeting.

3. Continuous Improvement Assessment

This is ideal for customers interested in the proactive benefits of achieving a more robust utilization of their eMaint CMMS. An eMaint CMMS Implementation Specialist will facilitate a meeting with your key stakeholders to analyse the current eMaint CMMS operational state. The specialist will work with you to determine your desired optimal state. Immediately following the on-site engagement, the eMaint Implementation Specialist will produce a findings report based on the information gathered during the stakeholder meeting.

4. Project Management Support

In addition to a weekly status call and project plan updates, eMaint will provide executive management sponsorship. It will then be responsible for ensuring appropriate commitment of resources to the project and for issue resolution. Though you will have primary responsibility for overall project management and project success, you will share project management responsibilities and tasks with your eMaint Project Manager.

5. Project Kick Off

During an eMaint Project Kick Off, you will review your CMMS goals, challenges and business requirements. You will also see an eMaint demonstration, develop a high-level implementation road map timeline and establish a project plan.

6. Project Close Out

eMaint’s Project Close Out includes a review of the project statement of work, a review and summary of the actual deliverables. This also includes a summary of what was done well and what could be improved, as wells as a list of any additional tasks, responsible persons and due dates.

7. Go Live Support

The purpose of eMaint CMMS Go Live Support is to provide you with implementation guidance and best practices. With a combination of training and consulting, organizations can go live with the comfort of eMaint CMMS subject matter expertise on-site.

1. Asset Data Management

Asset Data Management is a consultancy offering of CMMS industry standards and best practices. Agenda topics include:
  • identifying the standards and best practices used in developing asset hierarchical structures and taxonomy,
  • data gathering strategies and planning,
  • systems and networks relationships,
  • data acquisition methods,
  • asset attributes and specifications,
  • data mapping and cleansing,
  • implications of asset data management for asset performance through Reliability Centered Maintenance (RCM) activities, e.g., Failure Modes and Effects Analysis (FMEA),
  • Root Cause Analysis (RCA) and
  • practical asset management life cycle exercise.

2. MRO – Inventory & Stores Consulting

The very meaning of MRO is having the right part, at the right time and in the right quantity. This service evaluates your current MRO strategy with an emphasis on identifying opportunities. This lets you begin taking control of your maintenance MRO spend.
Agenda topics include:
  • MRO data structure,
  • business processes for parts,
  • parts standard operating procedures,
  • parts reports & KPIs,
  • part number logic from OEM and vendors,
  • multi-location part inventory logic
  • and more.

3. Planned Maintenance & Scheduling

In this session, you will
  • review the principles of proactive planning and scheduling,
  • identify the benefits and prerequisites for specific planning tools,
  • examine how proactive planning and scheduling leads to
    • improved efficiency of resources,
    • reductions in backlog,
    • inventory and overtime and
    • increased equipment availability.

4. Reports & KPIs Facilitation

If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. And if you can’t control it, you can’t improve it. This service evaluates your business needs. Combined with best known methods it develops metrics that serve as leading indicators and others that serve as lagging indicators. Together these metrics will help you monitor the health of your assets and provide insight into your reliability journey. Our consultants will lead you through analysis, recommendations and development of a specific set of client based Key Performance Indicators (KPIs).

5. Workflow Processes Development and SOPs

Standard Operating Procedures and Process Control Documentation describe the business processes, controls and guidelines associated with implementation and use of eMaint’s CMMS within the unique context of your operation. This service will help you understand how to use Process Control Documentation in order to help eliminate defects by ensuring your CMMS supports asset management and reliability best practices.

6. Reliability Concepts & eMaint Consulting

During the Reliability Concepts & eMaint Consulting service, you will review reliability concepts related to failure analysis techniques. You will also identify how the CMMS provides the foundational data to perform these analyses quickly and easily. These techniques will support the organization’s maintenance and reliability journey of excellence. Agenda topics include:
  • International Standards (ISO 55000 & ISO 14224),
  • Reliability Centered Maintenance (RCM),
  • Total Productive Maintenance (TPM),
  • 5S / 6S Concepts,
  • Uptime Elements Framework,
  • Failure Reporting and Analysis,
  • Corrective Action System (FRACAS),
  • Root Cause Analysis (RCA),
  • Failure Modes & Effect Analysis (FMEA),
  • Asset Criticality Analysis (CA) and
  • Maintenance Repair & Operation (MRO).

1. Data Collection

eMaint will provide project management and data implementation support services in order to guide you through a successful CMMS implementation. Data Acquisition projects may include some (or all ) of the following activities:
  • physically visit the assets,
  • document asset details,
  • verify asset details for accuracy,
  • apply an identification label to each asset,
  • record asset details on spreadsheet,
  • document related PM Schedules and
  • document related PM tasks.
eMaint will provide best practices guidance to manage the deliverables, identify issues and create solutions.

2. Data Cleansing / Standardization

Quality data is critical to CMMS implementation success. eMaint provides data assimilation and support services to help the client assemble their appropriate data components that align with international best practices and standards.

3. Data Conversion

Many organizations have some form of data we can use in the startup of their CMMS system. Data migration is the process of transferring this data into a format that is acceptable by eMaint. eMaint regularly converts data from legacy CMMS systems and other third party applications and can also import data from spreadsheets.
Our services include
  • data extraction consultation,
  • data evaluation and analysis,
  • mapping consultation and support and
  • assistance with the installation of both test run and final run sets of data.

4. Integration Services

eMaint has 30 years of experience integrating our software with external applications. We can easily import data from PLC, SCADA and Building Automation systems into eMaint. Known as Condition Based Maintenance (CBM), this example of integrating monitored data enables your maintenance organization in order to work proactively. It eliminates costly unexpected failures while optimizing limited maintenance resources. With eMaint integration services, you can share financial data between other 3rd party ERP corporate systems such as SAP and Oracle. This lets you automate asset, procurement and parts inventory management.

5. Computer System Validation (CSV)

Computer System Validation (CSV) is a valuable tool to support quality of performance and production in accordance with the requirements of 21 CFR Part 11 and GxP regulations. It provides documented proof that our CMMS will repeatedly and reliably do what it is designed to do and complies with the applicable rules and regulations. This includes providing electronic records, an audit trail and eSignature options. We typically carry out CSV projects within the context of the Food and Drug Administration (FDA) and European Medicines Agency guidelines of Good Manufacturing Practice (GMP). During this engagement, an eMaint consultant will work with you. You will review the importance of implementing a structured and professional validation process right from the start of the project. Additionally, you will review the requirements for implementing the processes and the benefits to be gained.

6. PM Optimization Facilitation

Over time, added tasks begin to detract from the original reason the PM program was originally deployed. Conversely, most PM programs aren’t updated to effectively address or mitigate the degradation of a system and its components. PM programs should be periodically reviewed based on failure history and performance analysis. PM Optimization is the systematic review of preventative maintenance activities. Their purpose is to eliminate tasks that fail to add value or may induce problems. Additionally, they reduce the ambiguity of maintenance tasks that are not clearly written, avoid or eliminate redundant PM and condition-based maintenance tasks. They also make a PMO a living program, update as needed and allow the refocusing of constrained resources toward effective failure prevention maintenance activities.

7. Functional / Technical Specification Development

This service entails developing requirements specifications in order to capture all of the details necessary to accurately identify the scope of work required. Scope may include some (or all ) of the following components:
  • assumptions and dependencies,
  • data structures/elements,
  • technical architecture components,
  • design/implementation constraints,
  • Application Program Interface (API),
  • security/privacy,
  • communication protocols and
  • performance levels.