Contact support
Call Us
Connect to a support specialist via phone by calling us at
(239) 494-8928 ext. 2
Conectar con soporte
Llámenos
El número telefónico directo en español es (856) 810-2725. Soporte para clientes de Mexico llame al 81-4624-4475.
(856) 810-2725
Envíenos un correo electrónico
Presentar su solicitud de soporte vía correo electrónico a [email protected]
Portal de acceso
Dirijase a nuestro Portal de Éxito del Cliente
y presione el ícono de chat en la parte inferior derecha
Conecte com suporte
Ligue para nós
Fale com um especialista de suporte pelo telefone 11-3957-0346 (Brasil).
11-3957-0346
Portal de acesso
Visite o Portal de Sucesso ao Cliente
e clique no ícone de chat do lado direito em baixo
18 hours of live support
3:00am – 9:00pm EST / Monday – Friday
5 support languages
English, Spanish, Portuguese, German & French
Response time
Response time is defined as the length of time between when a call is received by our Support Department and when a Support Specialist contacts the client. eMaint provides response times based on the severity of the issue reported, but will often have a support issue resolved well within the time ranges indicated.
Critical
Response Time:1 hour or less
The customer’s application is down and inoperable. All users are unable to use the system. The customer’s productivity is threatened.
High
Response Time: 2 hours or less
Incident with the system that directly affect the functions essential for day-to-day operations for all users of the system.
Medium
Response Time: 4 business hours or less
The customer’s application is slightly limited. The situation has impaired operations, but most business operations and user productivity continue.
Low
Response Time: 8 business hours or less
The customer’s application or user productivity are not affected, or it is a procedural issue that is being reported.