Connect to a support specialist via phone by calling us at
(239) 494-8928 ext. 2
Use our troubleshooting tool to
get the answers you need right away
Conectar con soporte
El número telefónico directo en español es (856) 810-2725. Soporte para clientes de Mexico llame al 81-4624-4475.
Envíenos un correo electrónico
Presentar su solicitud de soporte vía correo electrónico a [email protected]
Conecte com suporte
Response time is defined as the length of time between when a call is received by our Support Department and when a Support Specialist contacts the client. eMaint provides response times based on the severity of the issue reported, but will often have a support issue resolved well within the time ranges indicated.
Response Time:1 hour or less
The customer’s application is down and inoperable. All users are unable to use the system. The customer’s productivity is threatened.
Response Time: 2 hours or less
Incident with the system that directly affect the functions essential for day-to-day operations for all users of the system.
Response Time: 4 business hours or less
The customer’s application is slightly limited. The situation has impaired operations, but most business operations and user productivity continue.
Response Time: 8 business hours or less
The customer’s application or user productivity are not affected, or it is a procedural issue that is being reported.