Contact support
Call Us
Connect to a support specialist via phone by calling us at
(239) 494-8928 ext. 2
Troubleshoot / Email
Use our troubleshooting tool to
get the answers you need right away
Live chat with Support
Go to our Customer Success Portal
and hit the chat icon in the bottom right
Conectar con soporte
Llámenos
El número telefónico directo en español es (856) 810-2725. Soporte para clientes de Mexico llame al 81-4624-4475.
(856) 810-2725
Envíenos un correo electrónico
Presentar su solicitud de soporte vía correo electrónico a [email protected]
Portal de acceso
Dirijase a nuestro Portal de Éxito del Cliente
y presione el ícono de chat en la parte inferior derecha
Conecte com suporte
Ligue para nós
Fale com um especialista de suporte pelo telefone 11-3957-0346 (Brasil).
11-3957-0346
Envíe um email para nós
Faça sua solicitação de suporte via email para [email protected]
Portal de acesso
Visite o Portal de Sucesso ao Cliente
e clique no ícone de chat do lado direito em baixo
18 hours of live support
3:00am – 9:00pm EST / Monday – Friday
5 support languages
English, Spanish, Portuguese, German & French
eMaint University
Train online with 24/7 access to courses on eMaint and best practices. To access, log in to your eMaint account and click “eMaint University.”
Customer Success Portal
Access all the tools you need to succeed with eMaint CMMS, including articles, live chat, support cases, and an idea port.
Response time
Response time is defined as the length of time between when a call is received by our Support Department and when a Support Specialist contacts the client. eMaint provides response times based on the severity of the issue reported, but will often have a support issue resolved well within the time ranges indicated.
Critical
Response Time:1 hour or less
The customer’s application is down and inoperable. All users are unable to use the system. The customer’s productivity is threatened.
High
Response Time: 2 hours or less
Incident with the system that directly affect the functions essential for day-to-day operations for all users of the system.
Medium
Response Time: 4 business hours or less
The customer’s application is slightly limited. The situation has impaired operations, but most business operations and user productivity continue.
Low
Response Time: 8 business hours or less
The customer’s application or user productivity are not affected, or it is a procedural issue that is being reported.