Connect with support
Call Us
Connect to a support specialist
via phone by calling
(239) 494-8928 ext. 2
Email Us
Submit your support request
via email to
support@emaint.com
Live Chat
Chat with a Support Specialist by
going to the Knowledge Base
and hitting “Click to Chat”
Conectar con soporte
Llámenos
El número telefónico directo
en español es (856) 810-2725.
Soporte para clientes de
Mexico llame al: 81-4624-4475.
Envíenos un correo electrónico
Presentar su solicitud
de soporte vía
correo electrónico a
support@emaint.com.
Chat en vivo
Haga clic en el botón de abajo para chatear con un operador disponible. Para dejar un mensaje Haz clic en el botón “línea de asistencia exterior, deje un mensaje”.
Conecte com suporte
Ligue para nós
Fale com um especialista de suporte pelo telefone 11-3957-0346 (Brasil).
Envíe um email para nós
Faça sua solicitação de suporte via email para: support@emaint.com
Chat ao vivo
Clicar no botão abaixo para um chat ao vivo com um especialista de suporte.
18 hours of live support
3:00am – 9:00pm EST / Monday – Friday
5 support languages
English, Spanish, Portuguese, German & French
eMaint University
Train online with 24/7 access to 150+ courses on eMaint training and best practices. To access, log in to your eMaint account and click “eMaint University” at the top.
The eMaint Community
Access all the tools you need to succeed, including articles, live chat, support cases, and an idea port. To sign up, click the link below and hit “Sign Up.”
The Knowledge Base
Search and locate 200+ articles, guides, FAQs, tips and tricks, and system documentation on eMaint and industry best practices. Access by clicking the link below.
Response time
Response time is defined as the length of time between when a call is received by our Support Department and when a Support Specialist contacts the client. eMaint provides response times based on the severity of the issue reported, but will often have a support issue resolved well within the time ranges indicated.
Critical
Response Time:1 hour or less
The customer’s application is down and inoperable. All users are unable to use the system. The customer’s productivity is threatened.
High
Response Time: 2 hours or less
Incident with the system that directly affect the functions essential for day-to-day operations for all users of the system.
Medium
Response Time: 4 business hours or less
The customer’s application is slightly limited. The situation has impaired operations, but most business operations and user productivity continue.
Low
Response Time: 8 business hours or less
The customer’s application or user productivity are not affected, or it is a procedural issue that is being reported.