With the ultimate goal of going mobile, the maintenance team began barcoding all assets within the facilities, including A/C units, doors, lights, and more. They then purchased iPhones for each technician so they could receive work orders on-the-go, via a company intranet.
To more efficiently manage work orders, MidFirst Bank customized their system to automatically route work orders to the appropriate technician and/or sub-contractor according to category. If a work order is submitted after-hours, Mr. Winston also has the capability to route it to the “engineer on duty.”
Having visibility into the work backlog is a priority for the MidFirst Bank team, so reports are automatically emailed to Mr. Winston showing any work orders that have been created and which ones are still open. His dashboard also displays how many planned vs. reactive work orders are created.