Staff members at 53 hospitals were trained to use eMaint, including 22 administrative personnel and 31 technicians. Around March 2020, when the CMMS implementation schedules were created, the COVID-19 pandemic began escalating. Thankfully, users could train virtually by tapping eMaint’s vast resources and online learning portals, including eMaint University.
Many of the organization’s hospitals required two separate CMMS program implementations with two different data sets. One program was configured to oversee regular facilities maintenance, such as boilers and chillers. A second program was customized for managing biomedical equipment, including ventilators and monitors, which require a biomedical engineer technician to perform maintenance work.
Each of the two CMMS programs had unique users, forms, and workflows. For instance, medical device maintenance workflows were more complicated because of the additional measures needed to ensure precise maintenance of the biomedical equipment and different regulatory compliance requirements.
From January 2020 to early March 2020, the company rolled out eMaint at hospitals in San Antonio and Gonzales, Texas, followed by Little Rock, Ark. All three required two separate implementations—one biomedical program and one facilities maintenance program.
When the pandemic hit in March, rollouts were postponed for a month. Once HHS resumed installations, questions about safety, hospital entry, and travel had to be answered beforehand.
- What is the hospital’s COVID 19 case count?
- What are the present travel restrictions?
- Can we walk in through the front door of the hospital?
Although hospital personnel and Ackles, who has a biomedical engineering background, were accustomed to high-level safety protocols, precautions were amplified due to the pandemic.
HHS completed four more implementations through November 2020, including dual biomed and facility implementations at three hospitals in southern Alabama.