Performance Metrics that Matter

By: Greg Perry, Sr. Consultant in Professional Services, eMaint

Why do you need metrics?

There is a very simple answer to this. As human beings, we strive to improve. We compete. We want to have the best score. If you don’t tap into that energy, you’re missing an excellent opportunity to improve your organization.

Where do you begin?

To know where to start – you have to ask ‘What does success look like?’ Always start with the end in mind. There is no ‘cookie cutter’ approach to this. No two organizations are the same. Therefore, no one approach will work efficiently. You are trying to produce a quality product or service within a reasonable cost or profit margin safely and with consistent quality. This is not a one-time effort; this is more like a journey to improve your processes continually.

  • What data or reports would make your life easier?
  • What information does your boss consistently ask for?
  • What is your current PM:CM (Planned Maintenance: Corrective Maintenance) ratio?
  • What type of PM:CM ratio does your business need?
  • What are your current maintenance budget busters?
  • What is your on-time PM performance or compliance?

Once you have answered some of the important questions you can start to think about the metrics you need to measure in order to make the best decisions. No matter where you are in this process, some fundamental metrics should be tracked.

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