If you’re responsible for maintenance or reliability, security probably isn’t the first thing you think about each morning, but it’s always there in the background.
Your teams rely on digital systems to manage assets, schedule work, track history, and make decisions that keep operations moving. And with that reliance comes an expectation that the data behind those systems is protected, available, and handled responsibly.
That’s why we at eMaint recently completed a SOC 2 Type II audit — an independent evaluation of how our platform manages security, availability, and confidentiality over time.
If you’ve heard of SOC 2 before, you know it’s considered a high bar for cloud-based software providers. But what does it actually mean for you as a customer?
Let’s take a closer look.
What is SOC 2 Type II?
SOC 2 Type II is a widely recognized compliance standard designed to evaluate how effectively a company protects customer data in real operating conditions — not just how policies are written, but how controls perform consistently over time.
Unlike SOC 2 Type I, which assesses controls at a single point in time, SOC 2 Type II evaluates whether those controls operate consistently over an extended period.
The eMaint SOC 2 Type II audit was conducted by independent auditors at CBIZ CPAs, who evaluated our control environment from June 1 through December 31, 2025. For customers, this provides reassurance that eMaint security and operational practices are designed to meet high standards. But it also demonstrates that those practices are applied consistently in day-to-day operations.
Why SOC 2 Type II matters for maintenance teams
A CMMS isn’t just a database.
It holds the operational blueprint of your organization — asset histories, work orders, maintenance schedules, reliability strategies, and sometimes even site-level details that you don’t want in the wrong hands.
And because maintenance teams consistently rely on their CMMS, the stakes extend beyond data protection. Availability matters too. If your system goes down, the impact is immediate: missed PMs, delayed repairs, incomplete documentation, and lost visibility.
SOC 2 Type II matters because it validates that eMaint is built with these aspects in mind.
What this means for eMaint customers
1. Stronger protection for critical maintenance data
Maintenance data is often more sensitive than it appears. It can include equipment performance trends, operational details, downtime history, and other information that organizations consider confidential.
SOC 2 Type II confirms that eMaint protects customer data through security controls such as:
- Enforced least-privilege access permissions
- Encryption in transit and at rest using AWS KMS
- Continuous monitoring using tools like CrowdStrike, DataDog
- Multi-factor authentication and VPN controls for administrative access
- Segmented production networks and firewall policies
These safeguards help protect against unauthorized access and evolving security threats, so the information driving your maintenance decisions remains protected.
2. Reliable platform availability
For maintenance teams, availability isn’t optional; it’s essential. If your CMMS goes down, the impact is immediate: delayed work, incomplete documentation, missed PMs, and reduced visibility across assets.
SOC 2 Type II validates that eMaint has strong controls in place to support uptime and platform reliability, including:
- Redundant AWS infrastructure across multiple availability zones
- Automated health-based load balancing
- 24/7 monitoring of infrastructure performance and capacity
- Alerting mechanisms that support rapid incident response
- Documented and annually tested disaster recovery plans
The goal is simple: a CMMS platform that consistently supports your team without becoming another operational risk.
3. Sensitive data stays confidential
Many organizations store sensitive operational data in eMaint. SOC 2 Type II confirms that eMaint maintains controls to protect confidentiality throughout the data lifecycle, including:
- Data classification and handling policies
- Defined data retention schedules and secure archiving via AWS S3 Glacier
- Secure destruction of customer data upon request
- Controlled access to confidential information based on role and need
This supports long-term trust and helps customers meet internal requirements related to data governance and confidentiality.
4. Independent verification — not just internal claims
SOC 2 Type II compliance requires comprehensive third-party testing. The audit process includes the evaluation of multiple areas, such as:
- Inspection of security controls
- Review of training practices
- Evaluation of change management processes
- Penetration testing and vulnerability scans
- Review of backup practices and disaster recovery testing
This independent validation is especially valuable for customers operating in regulated industries — or for organizations with IT security requirements and internal audit expectations.
5. A foundation for the future
Achieving SOC 2 Type II compliance is not just about meeting today’s standards. It reflects a long-term commitment to building a reliable CMMS platform that scales with growing operations.
For eMaint customers, that means:
- Greater confidence when integrating eMaint with other systems
- Stronger support for digital transformation initiatives
- Ongoing investment in security and operational maturity
We view SOC 2 Type II as a continuing responsibility rather than a one-time milestone.
Our commitment to your reliability journey
We know how much responsibility maintenance and reliability teams carry. Their work is complex, fast-moving, and critical to business performance.
Achieving SOC 2 Type II compliance reinforces our commitment to supporting that work with secure, stable, and trustworthy technology.
We’re proud to support the essential work you do — and proud to provide even greater confidence that eMaint is a partner you can trust.
FAQs
What is SOC 2 Type II?
SOC 2 Type II is an independent audit that evaluates how a cloud software provider protects customer data. It reviews controls related to security, availability, and confidentiality and confirms they operate effectively over time.
What does SOC 2 Type II mean for eMaint customers?
It means eMaint has undergone third-party validation of key security and operational controls, providing confidence that customer data is protected and the platform supports reliable day-to-day operations.
How is SOC 2 Type II different from SOC 2 Type I?
SOC 2 Type I assesses controls at a single point in time. In contrast, SOC 2 Type II evaluates how those controls perform consistently over an extended period.
Who conducted the eMaint SOC 2 Type II audit, and when?
The audit was conducted by independent auditors at CBIZ CPAs and covered the period from June 1 through December 31, 2025.
Can customers request a copy of the eMaint SOC 2 Type II report?
Yes. Customers can request access to the SOC 2 Type II report through their eMaint representative or customer success contact, subject to standard confidentiality requirements.