Jim Baum, head of SDI’s Maintenance Services Division, notes that although SDI had extensive requirements for a CMMS provider, he believes that eMaint has surpassed their expectations in every way. Thanks in large part to the reliability and flexibility of eMaint CMMS, SDI has been able to grow their client base to a total of thirty active accounts (seven of whom are full-service accounts) and bring on new customers each month. For its full-service clients — including distributions centers for Gildan, Argix Direct, IDS, BCBG, Bon Ton and Stage Stores — SDI uses eMaint to track and manage maintenance of all equipment.
SDI field technicians are able to login to their eMaint system remotely via mobile laptops to manage work orders, PMs, and parts requirements for other customer locations, including distribution centers for JC Penney, Nordstrom, Jimmy Jazz, MedTurn, Tommy Hilfiger, and Signal Products, among others. UPS, one of SDI’s largest full-service clients, values eMaint because of its extensive reporting capabilities. The reports, which are auto-generated and auto-emailed weekly and monthly, provide vital data to all levels of management that enable both UPS and SDI to spot trends quickly.