One of the common mistakes organizations make when implementing a CMMS is to want to go big rather than scaling the maintenance management system to fit. DCO Energy initially planned a large-scale rollout of eMaint.
As things progressed, it became apparent that the process of implementing and optimizing a CMMS at 22 facilities was going to take years, not months and that they needed to reduce their scope and build slowly. The organization began developing flow charts to visualize work processes.
“The flow charts were extremely useful, and we spent the first three months not touching the system but deciding on how we wanted the process to work,” said Aiello. “From there, we built out the system with the help of eMaint’s excellent implementation team and streamlined the process from there.”
Once stakeholders started using eMaint, some plants resisted the change and needed continuous support, encouragement, and reminders about the importance of utilizing the CMMS properly and following the agreed-upon process. Also, some personnel required more training.
Super-users, leaders, and champions were identified within plants to make sure personnel were ready and willing to embrace the system for the long term. One area of concentration included mobile users.
“We realized that we had to identify a mobile user “Champion,” someone that caught onto the training quickly and was not overwhelmed by the program and understood the goal,” explains Aiello. “That way, we could encourage the other users struggling with the program to seek out their coworker for help without having to go to management.”
As the eMaint administrator, Aiello customized the software to enable detailed reports and ensure adherence to work order processes and procedure standards.
Here are just four ways the organization leveraged eMaint:
- Each work order contains required fields that must be completed before a technician can move forward within the Job Status process.
- Technicians cannot edit the work order until they sign in. Signing in also date-stamps the technician’s start time.
- Upon sign-in, technicians are automatically redirected to the company’s required Job Safety Analysis form, a requirement for every WO. Once reviewed and saved, the WO opens.
- Maintenance team members cannot sign out of the work order unless they provide comments about the task.