Work order management software

eMaint’s work order management system provides dozens of features and tools that allow you to go beyond just managing work. It enables you to take control and constantly make improvements, driving you one step closer to your maintenance goals.

Work Order Management2018-07-09T10:13:43+00:00
$2 Mil
Annual savings from reducing waste
75%
Reduction in reactive work orders
45%
Increase in work completion with no additional staff
100%
On-time completion rate for critical work orders

Work orders

Put an end to the phone calls, Post-It notes and missing paperwork with eMaint’s web-based CMMS software. Its configurable interface makes it easy to work the way you want to work by customizing form layouts, fields and workflow actions.

With eMaint’s work order scheduling software you can assign work orders to on-site and field technicians alike. With the click of a button you can sign off on work orders with a digital signature.

View a report, dashboard or list-view of all open work orders categorized by type, technician, department or any other user-definable field.

Attach SOPs, instructions, Lock-Out-Tag-Out and other safety documents to work orders.

Reduce the need to print and file work orders with the web-based and mobile work order management software solution.

With eMaint’s offline mobile app, technicians can access their work orders, log labor hours and notes. They can record when work is completed without being connected to the internet. The updates are synced to their eMaint accounts as soon as they go online.

Work requests

Whether submitted by customers, internal staff or tenants, responding to work requests promptly and efficiently is a top priority for all organizations. With eMaint’s work request manager, you can put your mind at ease when it comes to managing, organizing and prioritizing work requests and material requests.

Establish custom workflow processes for submitting, approving, rejecting and completing work requests.

Send an automated email notification to customers when work requests are either approved or rejected. Follow up with an automated email alert with a satisfaction survey for completed work.

Select one of the following work request options:

  1. An eMaint login allows work requestors to submit requests and view the history of their requests.
  2. Work requestors send an email to a designated email address that gets converted into an eMaint work request.
  3. Work requestors submit requests to eMaint through a customized web form that is embedded on your company’s intranet.

Projects

With everything that goes into completing projects, the last thing you want to worry about is the management of the project itself. That’s where eMaint’s project management tool comes in. Simply create a project and then assign work orders to it. You can track your progress toward completion.

Set up a Gantt Chart within the work order tracking software to view all work orders in a single project based on date information. This lets you visualize how quickly work is being accomplished with reference to the end date.

Generate reports detailing the completed work within the project, including time spent, resources used and other user-definable fields.

View and track labor and material costs for each of your major renovations or overhaul projects.

Mobile work management

Access real-time data and perform functions throughout your facility and on the road with eMaint’s mobile work order management solution. Empower your team to respond to requests promptly and efficiently.

Improve workflow efficiency and ensure on-time completion of safety-related work orders by approving or rejecting work request alerts, which you receive directly on your mobile device.

Submit work requests anytime, anywhere‒including pictures uploaded from your mobile device‒on eMaint’s mobile maintenance management solution.

Get rid of printed work orders by using eMaint’s mobile solution to view, open and close out work orders on-the-go.

Work order permitting

Managing your work permits just got easier with eMaint! Users can store work permits on work order records and edit them on an all-new built-in online PDF editor.

Simply upload a PDF work permit form to your eMaint account and use the document editor tools to add text, check marks, a signature and more.

Once a work permit document is completed, a checkbox is updated automatically and a PDF of the completed document is attached to the work order record. This empowers management to easily oversee the completion of work permits.

Work Order Permitting

“Every support request I have is handled professionally and in a timely manner. I enjoy working with the eMaint support team.”

Todd Nowajewski, Pet Food Express

eMaint customer success in work order management