The Public Safety Communications Radio Shop is part of the Plano, Texas, Public Safety Commission and is responsible for procuring, issuing, maintaining and repairing radios (est. 4,000+ units), dispatch center consoles (22), along with towers (7) and weather sirens (37) for the cities of Plano, Allen, Murphy and Wylie, Texas. The mobile and handheld radios alone total approximately $16MM in assets and are used for both Emergency Services (police and fire departments) and non-emergency services (school districts, animal control, hospitals and maintenance departments).
Technicians are on call 24/7 for responding to emergencies such as storm siren outages due to lightning strikes or sections of the city without police and fire radio service if a tower is down. Service standards are based on incident severity; critical service outages must be fixed within four hours while non-emergency repairs must be completed by the next day.