A combination of paper tickets and spreadsheets were commonly used by the university’s employees to manage maintenance requests. Other maintenance issues were sometimes reported by custodians. Personnel had to shuffle through a three-ring binder to view asset maintenance histories.
More than 5,800 rooms needed to be entered as assets to create a work order base. Room data had to be downloaded from the Star Rez database and imported into the eMaint CMMS. Once all the rooms were entered, the thousands of other assets—such as heat pumps, water heaters, and other appliances—had to be assigned to the rooms and entered.
The university went live with the CMMS starting with one complex. With the successful launch underway, the other complexes followed, and by the end of the month, all of them were operational.