Through tracking costs, updates, invoicing, spare-parts usage and labor hours in eMaint CMMS, Holford FM has improved customer and employee visibility. To improve customer satisfaction and work turnaround, work requests from clients are prioritized based on criticality and sent directly to the Holford FM operations department to use as a checklist. This process helps to centralize workflows across all divisions, and increases visibility of labor hours by tracking the cost of labor and materials (both for in-house employees and outside contractors).
By tracking requests and work orders in eMaint, Holford FM has been able to analyze weaknesses. Gaining this valuable insight facilitates improvements in performance and efficiency of daily processes.
Holford FM also uses eMaint as a key tool to help with audits. Detailed reports keep auditors satisfied, enabling the company to gain compliance accreditation for ISO 14000 (Environmental Management), 18000 (Occupational Health & Safety) and 9000 (Quality Management).